Forum Discussion

LKinghan's avatar
LKinghan
Experienced User
2 years ago
Solved

Somethings gone wrong and AccountRight need to close

Product:  AccountRight Plus AU 2024.2.0 Build:  2024.2.1.3 Company file ID: 9 last four digits:  8002   AccountRight Application Error Report ===================================== Application ...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi LKinghan,

    Thank you for collaborating with me via private message. I've arranged an online script for your file that should resolve the issue. I recommend logging out first, then logging back in to see if it resolves the problem for you.

    Looking forward to your response.

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi LKinghan,

Thanks for your post. Could you please provide the specific timing when you encountered this error? Is it happening when you try to open an employee's card file? Gathering more details about when and how this error occurs will greatly assist us in pinpointing a solution. Your cooperation is appreciated!

Looking forward to your response.
Regards,
Earl

  • LKinghan's avatar
    LKinghan
    Experienced User
    2 years ago

    Hi Earl Earl_HD

     

    Thank you for your reply.

     

    Correct, when I try and open the employees card file (it is happening for about a dozen staff card files)

     

    The other card files open OK and I can update details.

     

     kind regards,

    Lynne

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi LKinghan,

      Thank you for collaborating with me via private message. I've arranged an online script for your file that should resolve the issue. I recommend logging out first, then logging back in to see if it resolves the problem for you.

      Looking forward to your response.

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      Regards,
      Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi LKinghan,

    Great, thanks for confirming. To address this issue, we have an online script that can be executed. Please send me a private message with the following details so I can arrange the script for you: 

    Serial Number.
    Company File ID.
    Full name and Email (login.

    Looking forward to your response.
    Regards,
    Earl

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