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Namrogo
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4 years ago
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Super Sign Up - Whoops, something went wrong

Trying to sign a client up for Pay super and we keep getting this error.  Client has also tried but gets the same message.  Never had it happen before any ideas why?

 

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi PKDS, 

     

    Thanks for posting again. 


    If we already recorded timesheets in any of the pay categories, we are unable to untick them anymore. At this point, I would suggest changing the pay basis from hourly to salary, adding a new pay category for base salary, and filling out the annual salary amount. After that, we could go to the Standard Pay tab and edit the hours to zero for the base hourly. 

     

    Let us know if you require any other assistance. We're happy to help. 

     

    Cheers, 
    Genreve

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Trying to sign a client up for Pay super and we keep getting this error.  Client has also tried but gets the same message.  Never had it happen before any ideas why?

 

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Trying to sign a client up for Pay super and we keep getting this error.  Client has also tried but gets the same message.  Never had it happen before any ideas why?

 

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Super Sign Up - Whoops, something went wrong","moderationData":{"__ref":"ModerationData:moderation_data:714160"},"body":"

Hi Namrogo 

\n


Can you please send me your client's serial number and email address using which you've tried signing up for pay super by Private Message so I can investigate further.

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Hi  

\n


Can you please send me your client's serial number and email address using which you've tried signing up for pay super by Private Message so I can investigate further.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:714160_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:714360":{"__typename":"ModerationData","id":"moderation_data:714360","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:714360":{"__typename":"ForumReplyMessage","uid":714360,"id":"message:714360","revisionNum":1,"author":{"__ref":"User:user:181721"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:714160"},"conversation":{"__ref":"Conversation:conversation:714158"},"subject":"Re: Super Sign Up - Whoops, something went wrong","moderationData":{"__ref":"ModerationData:moderation_data:714360"},"body":"

Trying to private message but all I get is this? Which doesn't allow me to do anything or is it just me!

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"114","kudosSumWeight":0,"postTime":"2021-07-16T15:56:46.955+10:00","lastPublishTime":"2021-07-16T15:56:46.955+10:00","metrics":{"__typename":"MessageMetrics","views":823},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:714158/message:714360","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:714362"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","node":{"__ref":"Attachment:{\"id\":\"attachment:message714360AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/61366/1/MicrosoftTeams-image.png\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"124","rawBody":"

Trying to private message but all I get is this? Which doesn't allow me to do anything or is it just me!

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:714360_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:714362":{"__typename":"ModerationData","id":"moderation_data:714362","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:714362":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:202751"},"id":"message:714362","revisionNum":1,"uid":714362,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:714360"},"conversation":{"__ref":"Conversation:conversation:714158"},"subject":"Re: Super Sign Up - Whoops, something went wrong","moderationData":{"__ref":"ModerationData:moderation_data:714362"},"body":"

Hi Namrogo 

\n


Please try again as I've enabled the access. It should work now. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"98","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-07-16T15:58:18.877+10:00","lastPublishTime":"2021-07-16T15:58:18.877+10:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":849},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:714158/message:714362","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"300","rawBody":"

Hi  

\n


Please try again as I've enabled the access. It should work now. 

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