Forum Discussion

Angela28's avatar
Angela28
Trusted Cover User
24 days ago

Whoops something went wrong...Mercer Easy Super

Hi Everyone, 

 

I've tried to pay super to Mercer Easy Super and the following message appeared. 

Whoops something went wrong, the superfund details are invalid. 

I've paid super to her before so I'm unsure as to why this is appearing. 

 

Thanks in advance.

super
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    24 days ago

    Hey Angela28,

     

    It sounds like you've encountered a bit of a hiccup with the super payment. The error message "Whoops something went wrong, the superfund details are invalid" can sometimes pop up due to a few reasons. Since you've successfully paid super to Mercer Easy Super before, it might be worth double-checking the super fund details to ensure nothing has changed or been entered incorrectly. 

     

    If the problem persists, you might want to try the following steps:

    1. Verify the super fund details again.
    2. Ensure there are no recent changes to the super fund's information. You can contact the super fund for verification.
    3. Try processing the payment again after some time.

     

    Best regards,

    Doreen