Forum Discussion

3 years ago

Payroll Activity Detail Report - Entitlement total does not match up

Hi, I need help understanding why the payroll activity detail report is not showing the total hours for long service leave. The employee has 400.769 total in long service leave accrual but the re...

Doreen_P

MYOB Moderator

8 months ago

Hey Angela28,

It sounds like you've encountered a bit of a hiccup with the super payment. The error message "Whoops something went wrong, the superfund details are invalid" can sometimes pop up due to a few reasons. Since you've successfully paid super to Mercer Easy Super before, it might be worth double-checking the super fund details to ensure nothing has changed or been entered incorrectly.

If the problem persists, you might want to try the following steps:

Verify the super fund details again.
Ensure there are no recent changes to the super fund's information. You can contact the super fund for verification.
Try processing the payment again after some time.

Best regards,

Doreen

Looking for something else?

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something went wrong...Mercer Easy Super","id":"message:878472","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:128918"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:878472"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878472"},"body@stripHtml({\"truncateLength\":200})":" Hi Everyone, I've tried to pay super to Mercer Easy Super and the following message appeared. Whoops something went wrong, the superfund details are invalid. I've paid super to her before so...","body@stringLength":"330","rawBody":"

Hi Everyone,

I've tried to pay super to Mercer Easy Super and the following message appeared.

Whoops something went wrong, the superfund details are invalid.

I've paid super to her before so I'm unsure as to why this is appearing.

Thanks in advance.

","kudosSumWeight":0,"postTime":"2024-09-05T16:28:32.690+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:super","text":"super","time":"2011-01-28T16:30:09.870+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:878472_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":53},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi Everyone,

I've tried to pay super to Mercer Easy Super and the following message appeared.

Whoops something went wrong, the superfund details are invalid.

I've paid super to her before so I'm unsure as to why this is appearing.

Thanks in advance.

"},"Conversation:conversation:878472":{"__typename":"Conversation","id":"conversation:878472","solved":false,"topic":{"__ref":"ForumTopicMessage:message:878472"},"lastPostingActivityTime":"2024-09-05T16:56:41.616+10:00","lastPostTime":"2024-09-05T16:56:41.616+10:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:878472":{"__typename":"ModerationData","id":"moderation_data:878472","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:878472_1":{"__typename":"Revision","id":"revision:878472_1","lastEditTime":"2024-09-05T16:28:32.690+10:00"},"ForumReplyMessage:message:878478":{"__typename":"ForumReplyMessage","id":"message:878478","conversation":{"__ref":"Conversation:conversation:878472"},"author":{"__ref":"User:user:291050"},"revisionNum":2,"uid":878478,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Whoops something went wrong...Mercer Easy Super","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878478"},"parent":{"__ref":"ForumTopicMessage:message:878472"},"body":"

Hey Angela28,

It sounds like you've encountered a bit of a hiccup with the super payment. The error message \"Whoops something went wrong, the superfund details are invalid\" can sometimes pop up due to a few reasons. Since you've successfully paid super to Mercer Easy Super before, it might be worth double-checking the super fund details to ensure nothing has changed or been entered incorrectly.

If the problem persists, you might want to try the following steps:

Verify the super fund details again.
Ensure there are no recent changes to the super fund's information. You can contact the super fund for verification.
Try processing the payment again after some time.

Best regards,

Doreen

","body@stringLength":"1018","rawBody":"

Hey ,

If the problem persists, you might want to try the following steps:

Verify the super fund details again.
Ensure there are no recent changes to the super fund's information. You can contact the super fund for verification.
Try processing the payment again after some time.

Best regards,

Doreen

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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