MYOB Teams - timesheets not importing correctly

Question

Hello,&nbsp; We are trying to setup MYOB teams with timebilling and payroll so that we may introduce our clients to this feature but we are unable to get it to work.&nbsp; When we submit an activity via the phone app not details except for the employee's name is coming into the teams portal.&nbsp; If I approve it as it is nothing comes into MYOB either.Can someone assist us with this, am I missing something?This would be very nice if we could get it going and save time manually entering all the activities etc as well.Thank you

melisa_d · Answer

Hi&nbsp;KBookkeeping,&nbsp;
&nbsp;
Thank you for your post. Can I please confirm if the timesheets are coming through as 0 or invalid in the MYOB Team admin portal ? If they are, this is something that has been raised with our product teams who are currently investigating, at the moment I don't have any further information on this. In the meantime, our teams have found that using the MYOB Team mobile app should allow you to approve the timesheets. As soon as I get more information I will update you.

kbookkeeping · Answer

Hello,&nbsp; they are coming thru as zero hrs and with invalid date in the start and finish time section.&nbsp;thank you

melisa_d · Answer

Hi&nbsp;KBookkeeping,&nbsp;
&nbsp;
Thank you for confirming that. Our product teams are currently investigating this.&nbsp;In the meantime, our teams have found that using the&nbsp;MYOB Team mobile app&nbsp;should allow you to approve the timesheets. As soon as I get more information I will update you.

reftreasurer · Answer

Hi,&nbsp; It would be great to an answer to my query I have rasied about not being able to access or get my timesheet on the MYOB Team mobile App (i get the wheel of death and then unable to display timesheet).&nbsp; This error is now 3mths with no response and has not corrected with latest update (app update).

melisa_d · Answer

Hi&nbsp;RefTreasurer,&nbsp;
&nbsp;
I'm sorry to hear that this hasn't been resolved for you in the latest update, so I can investigate this further with our teams can you please send me a private message with your email address you use to sign into MYOB Team and a confirmation on whether you're using an Android or Iphone to sign into the MYOB Team app.&nbsp;

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MYOB Teams - timesheets not importing correctly

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