Forum Discussion

Tiu's avatar
Tiu
Experienced User
3 months ago
Solved

Import timesheet error

Hello,

I hope this message finds you well. I wanted to bring to your attention that I've been diligently working on importing the timesheets of our employees. However, despite restarting the account multiple times, I'm encountering a persistent issue/error with loading the import file.

I have taken the liberty of attaching the error log for your reference. I would greatly appreciate any insights or assistance you may be able to provide in resolving this matter.

Kind Regards,

  • Hi Tiu,

     

    Thanks for your post.

     

    As per checking, it would be best to clear your AccountRight cache and then attempt the import again.

     

    If the error persists, please try importing the file as .txt (tab-delimited). You can do this by opening the file in Excel, then going to the 'File' Menu and into 'Save As', from there click on 'Browse', and change the Save As type to Text (Tab Delimited) .txt



    Once you've done the above and are importing the file again, kindly make sure to change the Import Format in Step Three to 'Tab' instead of 'Commas', see below:


     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

2 Replies

  • Tiu's avatar
    Tiu
    Experienced User

    Hello, please help asap. Payday today and employees are expecting this

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi Tiu,

       

      Thanks for your post.

       

      As per checking, it would be best to clear your AccountRight cache and then attempt the import again.

       

      If the error persists, please try importing the file as .txt (tab-delimited). You can do this by opening the file in Excel, then going to the 'File' Menu and into 'Save As', from there click on 'Browse', and change the Save As type to Text (Tab Delimited) .txt



      Once you've done the above and are importing the file again, kindly make sure to change the Import Format in Step Three to 'Tab' instead of 'Commas', see below:


       

      Feel free to post again anytime if you require further assistance. 
       
      If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

       

      Best regards,

      Doreen