Forum Discussion

Tiu's avatar
Experienced User
4 months ago

Import timesheet error

Hello, I hope this message finds you well. I wanted to bring to your attention that I've been diligently working on importing the timesheets of our employees. However, despite restarting the account...
  • Doreen_P's avatar
    4 months ago

    Hi Tiu,


    Thanks for your post.


    As per checking, it would be best to clear your AccountRight cache and then attempt the import again.


    If the error persists, please try importing the file as .txt (tab-delimited). You can do this by opening the file in Excel, then going to the 'File' Menu and into 'Save As', from there click on 'Browse', and change the Save As type to Text (Tab Delimited) .txt

    Once you've done the above and are importing the file again, kindly make sure to change the Import Format in Step Three to 'Tab' instead of 'Commas', see below:


    Feel free to post again anytime if you require further assistance. 
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.


    Best regards,