Forum Discussion

leapyleeee's avatar
leapyleeee
User
3 months ago
Solved

Timesheets

I am an employee not an employer. My work uses MYOB for time keeping, recently I have an issue, I create and submit a timesheet, then it disappears , I can't see it anymore. So I'm not sure if its been recorded. I use to be able to see each time sheet I entered, until the end of the payrun then they would show up in timesheet records. I have uninstalled the app several times, this hasn't fixed the issue. TIA

  • Doreen_P's avatar
    Doreen_P
    3 months ago

    Hi leapyleeee,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If a submitted timesheet has already been approved, it will automatically disappear on the team app and not be available to view or make changes. You can also check with other employees to see if they are experiencing the same scenario as yours. If so, you may uninstall the app on your phone again. Also, have the administrator or owner of the business double check the email on the employee card to make sure it’s the same; remove you from the location in the MYOB Team Admin portal; invite and then install the app; reenter and resubmit the timesheet even after a few hours to see if it would still show up in the team app even if the timesheet is already approved.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi leapyleeee,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If a submitted timesheet has already been approved, it will automatically disappear on the team app and not be available to view or make changes. You can also check with other employees to see if they are experiencing the same scenario as yours. If so, you may uninstall the app on your phone again. Also, have the administrator or owner of the business double check the email on the employee card to make sure it’s the same; remove you from the location in the MYOB Team Admin portal; invite and then install the app; reenter and resubmit the timesheet even after a few hours to see if it would still show up in the team app even if the timesheet is already approved.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • Timesheet's avatar
      Timesheet
      User
      15 days ago

      Hello Doreen,

       

      I have a current employee that when she submits her timesheets in the MYOB Teams app the message comes up saying your time sheet has been submitted successfully then it disappears from the app. So in this case that means my employee can not see her submitted time sheets for the fortnight as they disappear once submitted.

      For all other employees the submitted times will say until I approve them. 

      I have spoken to MYOB a number of times and they can not fix the issue. If someone could please help me that would be great! 

      I have had the employee remove the app and install, correct email, remove location. Nothing is working! Can you please help???

      Thank You.