MYOB Business: Payroll | MYOB Community

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Payday Super and the 7-day rule: what to know about processing times

Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe. If you’re feeling a bit anxious about that, you’re no...

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Salary Sacrifice not deducted from Gross Payments
When preparing STP finalisation, I note that Gross Payments amount on Summary of Payments includes salary sacrificed superannuation amount. If this amount was to flow through to ATO pre-fill, it wou...
Simtom
2 hours ago
13Views
0likes
3Comments
STP Reporting
I have reported pays to the ATO but when I've checked the STP Report it showing $0.00 for the pay. My Activity report doesn't match the ATO's balance. How do I fix?
SN2
4 hours ago
26Views
0likes
4Comments
Pay Super
Hi I am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again. Myob tell ...
Cazza06
4 hours ago
81Views
0likes
22Comments
Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The probl...
heidi84
5 hours ago
Payroll
4.9KViews
2likes
14Comments
Show Super as paid manually
I have a number of old superannuation payments that have been paid through the bank (not through MYOB). How do I mark these as paid in MYOB without authorising and sending another payment ?
earthgold
6 hours ago
810Views
2likes
6Comments
Stopping an authorised super payment
Hi, on 3/7 Our super payments were authorised and paid from MYOB. The payments went to employees super accounts except for 1 employee whose contributions were credited back to our bank account becau...
BH1
8 hours ago
17Views
0likes
1Comment
STP accepted with error state unable to reverse
Hi all, I am have figured out that there is a duplicate STP pay event in Accepted state. While finalising the EOFY finalisation this has been figured out. Now the employees YTD amount is not corr...
edukingdomrc
1 day ago
5Views
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0Comments
EOFY finalisation
Hello. I use MYOB Business AccountRight and have completed the steps for the EOFY. Our Bookkeeper uses AccountRight Plus AU and when he logs in, the current tax year is 2025/26 (not 2026/27 which is...
Solved
Ash2011
1 day ago
14Views
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1Comment
STP wrong bank account recorded
Hi All When processing the Super payment in STP for an employee I accidentally selected the wrong bank account. It obviously did get paid but it's recorded in MYOB on the wrong account. So its sitti...
joannegail
1 day ago
20Views
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1Comment
Payday Super payment timing
I run my payroll two days before payment. l process the payroll on Monday to pay on Wednesday, when doing the payday super, I ask MYOB to pay on the Wednesday but MYOB takes the payment from the ban...
Solved
ChrisS24
1 day ago
523Views
4likes
16Comments
Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super
Hi All We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine comp...
LucyMik
1 day ago
765Views
1like
41Comments
Employee waiting on TFN affecting super payment
I have a working holiday employee waiting on their TFN. I've used the ATO code 111 111 111 but this won't allow the super payment to be processed. Any suggestions.
Farwill
1 day ago
15Views
0likes
1Comment
Pay Day Super
Hi Team, I'm new to the Pay Super function, I used it last Wednesday to pay my employees super (i was late due to an issue with being able to authorise payments), however it is still sitting as paym...
Solved
kjsimmons1283
1 day ago
50Views
0likes
2Comments
Unable to pay Super due to new employee selecting default fund
I onboarded a new employee about 3 weeks ago and on their Super Choice form, they nominated to use our Default super fund, which in our case we've chosen Vanguard Super. This is the first t...
Lavinia9
2 days ago
25Views
0likes
2Comments
Automatic Super direct debits
Client has set up automatic direct debits for his super weekly, so I do not need to process "Pay Super" does this matter?
Solved
Suevalakiv
2 days ago
27Views
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3Comments
Historic superannuation still showing as outstanding
I have very historic (up to 10 years ago) amounts showing as outstanding superannuation. These have all been paid through external online superannuation clearing houses. is there a way this can be ...
ellebelle
2 days ago
89Views
2likes
4Comments
Error processing payrun for Working Holiday Maker - Registered. Keeps coming up with message stating 'Origin Country Needed'.
Error processing payrun for Working Holiday Maker - Registered. Keeps coming up with message stating 'Origin Country Needed'. I have obviously chosen 'Taiwan' as the country of origin and it still do...
FGG
2 days ago
212Views
0likes
5Comments
super payment
hi community i just made my first payment on the 26th of june using myob super unfortunately i associated the wrong super fund and account number to the employee ect i put his account as hesta in h...
gbees123
2 days ago
55Views
0likes
4Comments
MYOB - Tanda error
Hi, does anyone have a solution for Single Touch Payroll issues when exporting timesheets from Tanda? It seems to be adding all pay items to the timesheet and creating large amounts of data and so ...
JWP
2 days ago
84Views
0likes
7Comments
Super Clearing House Payments not showing in employees fund
First payment was made las Monday into Aware Super, it was authorised and it shows in MYOB as being paid and marked as successful in myob. The money has been withdrawn from our Bank the same day, but...
WLN
2 days ago
Super payment
33Views
0likes
2Comments

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