Good morning, I've attempted to use Pay Super after our pay run today and it's coming up with 'Whoops, something went wrong, looks like the service is unavailable right now. Please try again later'.
Not sure if you're aware of this but wanted to let you know anyway.
Hi KatherineMaree,
Thanks for letting us know. There was a short issue with Pay Super yesterday, but it was resolved quickly. Please try clearing your browser cache, using a different browser, or opening an incognito/private window to see if that helps. If it’s still not working after that, please jump onto live chat via our virtual assistant MOCA so the team can check your Pay Super details in the backend.
Cheers,
Princess
Hello MYOB
I have the same issue today, it is not allowing me to process today's superanuation.
Hi Power2022,
Thanks for reaching out. Looks like today’s super payment is giving you trouble. We’re not seeing a reported incident at the moment, so the best first step is to try a quick browser refresh. Please clear your browser cache, or try again in a different browser or an incognito/private window to see if that helps.
If it’s still not working after that, the best next step is to contact our team directly so they can take a closer look at your specific file.
Cheers,
Princess
