I have all Roles & Permissions assigned as my User Type, and added myself as a Pay Super Administrator (checked correct email and phone number), but I am not receiving the verification email to confirm my phone number for authentication. It is not going to junk, and I cannot "resend email". I can only remove the Pay Super Administrator and redo, but this has not solved the issue. I am using the Web Browser to complete. I'm out of ideas.
Hi Alex10,
That sounds like you have checked all access, and the email still didn't come through.
If there’s another Pay Super Administrator on the business, ask them to remove and re-add your Pay Super access again. That should trigger a new verification email.
If the email still doesn’t come through, or there isn’t another admin available, you’ll need to contact support for further help. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
