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Alex10's avatar
Alex10
Contributing User
22 days ago
Solved

No Pay Super verification email

I have all Roles & Permissions assigned as my User Type, and added myself as a Pay Super Administrator (checked correct email and phone number), but I am not receiving the verification email to confi...
  • Acton1's avatar
    Acton1
    6 days ago

    Hi,

    I managed to solve my problem without needing to contact Customer Service. This may assist you?

    I selected “Two” for the number of people who need to authorise super payments. I then re-invited the new user, as I had previously removed them before selecting “Two”. This seemed to prompt the email for mobile verification.

    Once we verified the mobile number, I went back and changed the selection to “One” person needing to authorise super payments.

    We have now successfully authorised the super payment with the new user who can authorise payments.

    Hopefully this helps if anyone else experiences the same issue.

Genreve_S's avatar
Genreve_S
MYOB Moderator
22 days ago

Hi Alex10, 

 

That sounds like you have checked all access, and the email still didn't come through. 

 

If there’s another Pay Super Administrator on the business, ask them to remove and re-add your Pay Super access again. That should trigger a new verification email.

 

If the email still doesn’t come through, or there isn’t another admin available, you’ll need to contact support for further help. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

 

Regards,
Genreve

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