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C-E's avatar
C-E
Trusted Cover User
9 days ago
Solved

Mobile phone number verification for super payments

I have set up payday super through myob this morning instead of our normal industry super clearing house. 
It is not letting me verify the account due to the follwoing Error.

 

"You need to verify your mobile number before you can authorise payments. Please check the email we sent you for information on how to do this."

 

I have checked my email three times, double checked the spam and also checked every folder and my mobile number.Its not there and all details are correct. 

I am the only user of the account 

I am set as Pay Super Administrator

 

Help would be appreciated. 

 

Thanks

Cindy 

  • C-E's avatar
    C-E
    8 days ago

    HiRedDog62​ 

    i eventually got through to phone support 

    I found I had to go to the super setting where it showed my name and email and phone number 

    I took out my number and entered my partners and saved it 

    then went back and entered mine and saved it 

    I then got the email and I authenticated my own and it worked.  

    hopefully this works for you too 

3 Replies

  • C-E's avatar
    C-E
    Trusted Cover User
    8 days ago

    HiRedDog62​ 

    i eventually got through to phone support 

    I found I had to go to the super setting where it showed my name and email and phone number 

    I took out my number and entered my partners and saved it 

    then went back and entered mine and saved it 

    I then got the email and I authenticated my own and it worked.  

    hopefully this works for you too 

  • user9800's avatar
    user9800
    Member
    5 days ago

    Hi RedDog62,

    I have been having the same problem and was getting very frustrated.

    I used your solution and it worked!!!! Yeh!!!

    Thanks so much!

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