Hi I have several questions/comments regarding Business Verification. It says you are going to ask for my ID to be uploaded - not going to happen.For the very reason you say you are implementing this process - because of fraud. I have no guarantees from MYOB about how, where, when my ID will be used/stored/protected. Reference to "our privacy policy" doesn't cut it. The business owner - maybe fair enough. Me as an employee - nope. Are MYOB going to pay for the legal costs etc and do all the leg work, if my identity is stolen from your system? We have never asked MYOB to get involved in our customer Payment process - so this seems to be forcing that onto us. It should be an option, not a given. If that is not correct, the wording on your FAQ pages is misleading.It says we can no longer "email" our invoices to our customers if we don't go through the verification process. That we have to download the invoices and send them separately. Does this include if I use the desktop client, and MYOB links in with my local email client instead of using MYOB to send the email directly? When I was looking at the forms, our business/industry is not even mentioned in the drop down list. There is really no option for Construction and/or Manufacturing in the Construction Industry. The only option seems to be "Industrial Supplies: not elsewhere classified". But that is not correct either. We do not belong under Home/Maintenance either.I don't know how other people feel about this. I am very careful with what I give out and to who. It feels like an extra option that may suit some businesses is being forced onto all businesses. I hope I am reading the information incorrectly. This whole issue is disturbing. There does not seem to be any other forum to say/ask all of this.

Under the heading "There's an app for that". I've been testing PDF24 Creator. It installs a print to PDF driver. In MYOB print the invoice to PDF24 and an interface opens with the option to email the PDF. Your default mail client opens and the rest you know. It's actually quicker than relying on MYOB to send the email. Done.

Eli_Fer

Experienced Cover User

4 months ago

Solved

MYOB Business Verification for Invoicing - IDs?

I have several questions/comments regarding Business Verification.

It says you are going to ask for my ID to be uploaded - not going to happen.
For the very reason you say you are implementing this process - because of fraud. I have no guarantees from MYOB about how, where, when my ID will be used/stored/protected. Reference to "our privacy policy" doesn't cut it. The business owner - maybe fair enough. Me as an employee - nope. Are MYOB going to pay for the legal costs etc and do all the leg work, if my identity is stolen from your system?
We have never asked MYOB to get involved in our customer Payment process - so this seems to be forcing that onto us. It should be an option, not a given. If that is not correct, the wording on your FAQ pages is misleading.
It says we can no longer "email" our invoices to our customers if we don't go through the verification process. That we have to download the invoices and send them separately. Does this include if I use the desktop client, and MYOB links in with my local email client instead of using MYOB to send the email directly?
When I was looking at the forms, our business/industry is not even mentioned in the drop down list. There is really no option for Construction and/or Manufacturing in the Construction Industry. The only option seems to be "Industrial Supplies: not elsewhere classified". But that is not correct either. We do not belong under Home/Maintenance either.

I don't know how other people feel about this. I am very careful with what I give out and to who.

It feels like an extra option that may suit some businesses is being forced onto all businesses. I hope I am reading the information incorrectly.

This whole issue is disturbing. There does not seem to be any other forum to say/ask all of this.

HmmmReally
4 months ago
Under the heading "There's an app for that". I've been testing PDF24 Creator. It installs a print to PDF driver. In MYOB print the invoice to PDF24 and an interface opens with the option to email the PDF. Your default mail client opens and the rest you know. It's actually quicker than relying on MYOB to send the email. Done.

6 Replies

Eli_Fer
Experienced Cover User
4 months ago
That is a very AI scripted response, which ignores everything I said in the first place.

Telling me I can opt out after giving you all the information I am not giving you is pointless - don't you think? You are not getting my personal information - it is not relevant.

My customers don't need your due diligence - because we don't use you for payments. My customers/suppliers have already gone through due diligence, before providing us with accounts and vice versa. Who is MYOB to involve themselves in that process?

I am not using you to collect money, so Anti-money Laundering legislation is irrelevant.

What a joke - " If you do not wish to use online payments, you can update your preferences once the business verification process has been completed."

You are asking me to leave MYOB as my accounts package - okay - I'll start looking elsewhere.
JRW
Experienced Cover User
2 months ago
I have to say the OP has all the same concerns as I do. Nowhere in the Privacy Policy have you said what you will do with my photo ID documents after I send them to you. Do you retain them (presumably), for how long (forever), do you supply them to third party service providers (if Qantas do this then I suspect you do too). Large private companies do not have a good track record of keeping their customers data secure, so I do not trust you will.
Like the OP we also do not use MYOB for customer payments. All we would like to do is email invoices from the program. Opting out after providing all our personal ID documents for you to store in your database waiting for a hacker to just crack that little gold mine open is not acceptable.
I also am now looking at moving all 6 of my subscriptions to Xero. At least they are not asking me for extremely sensitive information.
HmmmReally
Trusted Cover User
4 months ago
Under the heading "There's an app for that". I've been testing PDF24 Creator. It installs a print to PDF driver. In MYOB print the invoice to PDF24 and an interface opens with the option to email the PDF. Your default mail client opens and the rest you know. It's actually quicker than relying on MYOB to send the email. Done.
AmandaMYOB
MYOB Moderator
4 months ago
Hey Eli_Fer

We require identity documents for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. Your information is handled in accordance with our Privacy Policy which you can read in detail over here. Section 8 will outline in detail how MYOB uses and discloses your personal information.

The business verification process is part of the secure invoicing upgrade. If you do not wish to use online payments, you can update your preferences once the business verification process has been completed. Step by step instructions can be found on this page.

If the business verification process is not completed, the ability to share invoices directly from your file will be restricted, this includes the email via Outlook function when using the AccountRight desktop.

If you are unsure on which business/industry to select or have any further questions about the verification process, you'll need to raise a case from your My Accountdashboard and the team will be able to reach out and assist accordingly.
ZuluBula
Member
27 days ago
Same here - I am an employee and am not giving MYOB my ID. I don't use your online payments, and not going to go with any personal verification. If you really wish to verify business you will be asking for ABN, ASIC and bank statements. These you already have. You're simply asking to extend your database with our private data. Not going to happen.
Accounts-n-Pays
Experienced Cover User
27 days ago
Can you confirm where the identity documents are stored and how long for?

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MYOB Business Verification for Invoicing - IDs?

6 Replies

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