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HMoore's avatar
HMoore
Contributing User
7 days ago

Pay Super - No mobile verification received

We assisted our client with payday super set up last week.  They have never received a mobile verification email and needed to pay super today.  To get around this, we added myself as an Authoriser and I received the MYOB verification email immediately indicating the issue is isolated to the Administrator's Pay Super profile. Please assist as a matter of urgency.

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 days ago

    Hi HMoore,

     

    Thanks for getting in touch. Not getting the mobile verification code can definitely be a real hold-up. As a first step, please ask your Pay Super Administrator to update their mobile number in Pay Super settings. Then ask them to check the following:

    • Make sure the time and date settings on their phone are set to automatic.
    • Double-check that their mobile number is entered in the correct format, including the country code.
    • If the number is saved starting with 0 and it’s still not working, try changing it to +61 instead.

    If it’s still not working after that, please reach out to our team by phone, or through our virtual assistant MOCA, which can connect you with our live chat team.

     

    Cheers,

    Princess

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