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HMoore's avatar
HMoore
Contributing User
1 month ago
Solved

Pay Super - No mobile verification received

We assisted our client with payday super set up last week.  They have never received a mobile verification email and needed to pay super today.  To get around this, we added myself as an Authoriser a...
  • Princess_R's avatar
    Princess_R
    1 month ago

    Hi HMoore,

     

    Thanks for getting in touch. Not getting the mobile verification code can definitely be a real hold-up. As a first step, please ask your Pay Super Administrator to update their mobile number in Pay Super settings. Then ask them to check the following:

    • Make sure the time and date settings on their phone are set to automatic.
    • Double-check that their mobile number is entered in the correct format, including the country code.
    • If the number is saved starting with 0 and it’s still not working, try changing it to +61 instead.

    If it’s still not working after that, please reach out to our team by phone, or through our virtual assistant MOCA, which can connect you with our live chat team.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
1 month ago

Hi HMoore,

 

Thanks for getting in touch. Not getting the mobile verification code can definitely be a real hold-up. As a first step, please ask your Pay Super Administrator to update their mobile number in Pay Super settings. Then ask them to check the following:

  • Make sure the time and date settings on their phone are set to automatic.
  • Double-check that their mobile number is entered in the correct format, including the country code.
  • If the number is saved starting with 0 and it’s still not working, try changing it to +61 instead.

If it’s still not working after that, please reach out to our team by phone, or through our virtual assistant MOCA, which can connect you with our live chat team.

 

Cheers,

Princess

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