We have a married couple on staff that have a shared bank account but the system won't allow two employees to have the same bank details as it gives an error in the payrun processing. Is there a way to fix this?
Hi CBG2008,
Thanks for sharing your issue with processing the pay run. It certainly is odd, as having the same joint bank account details for two employees shouldn’t stop you from recording the pay run. The issue can occur when both payments are included in the same ABA file, as the bank may reject duplicate payments to the same account.
You can record the pay run, then create separate electronic payment batches and ABA files for each employee, or process one payment manually through your bank. Please don’t edit the existing ABA file. Instead, recreate it in MYOB after separating the payments.
If you are still having an issue with processing the pay run, it's best to reach out to our support team so they can investigate it.
Regards,
Genreve
