Forum Discussion

Experienced Cover User

4 days ago

Solved

About pop up regarding accepting payments upgrade now

Good afternoon everyone, I hope you’re doing well. We received notice yesterday that we have 12 days remaining to upgrade to secure invoicing. We’re wondering what would happen if we do not complete this upgrade, and if it is mandatory for us to proceed with it? Thank you for your assistance.

Earl_HD
4 days ago
Hi Tongil,

The upgrade is not mandatory, but if you do not complete the upgrade and verification process, then the invoice distribution functionality is disabled for you.
This means that you will be unable to send invoices directly from the software.

If you did decide not to complete the upgrade, you can still download a PDF copy of the invoice and send it using Outlook, Gmail, or any other email tool you have.

Please check this link to know more about the upgrade: Secure Invoicing Upgrade

Please check this link to understand why we are asking for these documents: Online Invoice Payments Explained

Regards,
Earl

Earl_HD
MYOB Moderator
4 days ago
Hi Tongil,

The upgrade is not mandatory, but if you do not complete the upgrade and verification process, then the invoice distribution functionality is disabled for you.
This means that you will be unable to send invoices directly from the software.

If you did decide not to complete the upgrade, you can still download a PDF copy of the invoice and send it using Outlook, Gmail, or any other email tool you have.

Please check this link to know more about the upgrade: Secure Invoicing Upgrade

Please check this link to understand why we are asking for these documents: Online Invoice Payments Explained

Regards,
Earl
- Tongil
  Experienced Cover User
  4 days ago
  Thank you for let us know :)
CatherineCE
Experienced Cover User
3 days ago
It's not mandatory but, unless we agree to online invoice payments, the program will not work the same way. You're making it so clunky that we have to upgrade. Have I understood that correctly?

That sounds like corporate bullying. And considering MYOB then charges 25c/invoice plus 1.8% of the invoice value for this practically obligatory service, it looks like yet another example of gouging.