Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Hi LucyMik,

Appreciate you raising this with us. It’s definitely a bit odd to see the Pay Super status and the Pay Runs super status not lining up properly, as those should normally match.

I’ve reached out to the team and passed your post on, and they’ve now identified it as a sync issue between those two areas. A ticket has been raised on their side and is being treated as a priority. I’ll come back to you with an update as soon as I hear more from the team.

Cheers,

Princess

Hi Princess, 

I also have the same issue as mentioned above but just one payment out of the four that we have made is showing the discrepancy.  We only started using MYOB super payment in April. In the "Pay Run" it states "Unpaid" but in the "Superannuation Payment" Report the amount is shown as "Paid".  The rest of the super payments matched in the reports.

It would be most appreciated if you could also let me know what needs to be done after you have an update from MYOB.

Many thanks

Piin-Nan

Hi Piin-Nan,

Thanks for sharing those extra details. Our team is fully aware of this issue, and we’ve marked your file as affected. There’s nothing further you need to do at this stage.
 

If there’s an update, you’ll receive an email from us with the next steps, including anything you may need to do in your file.

Regards,
Earl

Hi

I also have the same problem.  Out of 5 super payments, I still have one marked as unpaid although all other reports say that it is completed.  Any help would be greatly appreciated.  

Thank you

Cherie

Hi chezza62,

Thanks for raising this, I've also marked your file as affected. If there’s an update, you’ll receive an email from us with the next steps, including anything you may need to do in your file.

Regards,
Earl

Hi aimfit,

Thanks for raising this, I've also marked your file as affected. If there’s an update, you’ll receive an email from us with the next steps, including anything you may need to do in your file.

Regards, 
Earl

I have just noticed that my file is affected also - on the 'Pay Runs' page super payments are showing as In Progress or Unpaid but they have been paid - I pay super monthly.  However after paying the super for today's payrun (Payday Super for the first time) the 'Super Payments' page shows all previous super payments as Completed.  

Hi

I also have the same problem.  Out of all April super payments I still have one marked as 'unpaid' (even though it is paid), and all other reports say it is completed.

Regards,

Aimee

I have also checked every fund if its ticked the Pay directly from AccountsRight, was all ok.

So not here the problem 

Hi Earl,

Thank you for your swift reply and assistance with this issue.

Regards

Piin-Nan