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JulieBG's avatar
JulieBG
Contributing User
4 days ago
Solved

Unpaid Bills Report - MYOB Business Online

Hello

 

I work with many MYOB Business Online files and one of my files will not load the UNPAID BILLS REPORT - coming back with this error - Failed to load the report.

 

Does anyone know why this would be happening and how I can fix it?

 

Thanks

 

Julie

  • Hi JulieBG,

     

    Looks like your file got a little overwhelmed. That Failed to load report error usually pops up when the report times out from too much data, the browser cache is acting up, or there’s a bit of corrupted data hiding in the chart of accounts. The good news is this is normally fixed by running a script over the file and I’ve already done that for you on the backend. Please log out, then log back in, and your Unpaid Bills report should behave itself now.

     

    Cheers,

    Princess

2 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 days ago

    Hi JulieBG,

     

    Looks like your file got a little overwhelmed. That Failed to load report error usually pops up when the report times out from too much data, the browser cache is acting up, or there’s a bit of corrupted data hiding in the chart of accounts. The good news is this is normally fixed by running a script over the file and I’ve already done that for you on the backend. Please log out, then log back in, and your Unpaid Bills report should behave itself now.

     

    Cheers,

    Princess

  • JulieBG's avatar
    JulieBG
    Contributing User
    4 days ago

    Thanks, not sure how you knew which file it was as I didn't name the client but I have checked and it seems to be working now.  Appreciate your help.

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