The authorisation code is not coming through. I've checked all details under payroll settings - superannuation payments- but still nothing is coming through. I saw some advice that you should put in the country code with the mobile number, but the Lite version of MYOB only has space for 10 digits. Can someone please help with this? Thanks
Hi Studio1,
You’re on the right track. The 10-digit field in MYOB Lite supports an Australian mobile number in local format, starting with 04. If you’re entering the number in a field that uses international format, +61 also works when the first 0 is removed. Make sure you’re a Pay Super Administrator or Authoriser with a verified mobile number. Allow up to 20 minutes for the SMS, then select Resend authorisation code if it hasn’t arrived. If you still don’t receive it, please reach out to our support team via Contact Us page so they can check your Pay Super profile. For more guidance, see Add a Pay Super authoriser and Make superannuation payments.
Cheers,
Doreen
