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Hi, I performed an import on items, but 27 items were unsuccessful, I received an error 4077 with a log \"there are sales for this items\" , can I please get some assistance? I have attached file.

Shadeeda.

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Hi, I performed an import on items, but 27 items were unsuccessful, I received an error 4077 with a log \"there are sales for this items\" , can I please get some assistance? I have attached file.

Shadeeda.

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Importing Error 4077","moderationData":{"__ref":"ModerationData:moderation_data:854894"},"body":"

Hi Auscut,

Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information. We're pleased to let you know that we've successfully executed the script to address the issue you've encountered. Before attempting to update again, kindly log out and log back in.

If you have any further questions or need additional assistance, feel free to ask.

Otherwise, if my response has answered your question, please click on \"Accept as Solution\" to help other users find this information.

Cheers,

Shella

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Hi ,

If you have any further questions or need additional assistance, feel free to ask.

Otherwise, if my response has answered your question, please click on \"Accept as Solution\" to help other users find this information.

Cheers,

Shella

Hi Shella,

Apolgoies for the delay, just to let you know that it did not work, you may want to do the script again. Let me know what else I can do at my end.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"194","kudosSumWeight":0,"postTime":"2024-02-01T13:46:41.641+11:00","lastPublishTime":"2024-02-01T13:46:41.641+11:00","metrics":{"__typename":"MessageMetrics","views":232},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:854834/message:856084","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:856678"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"214","rawBody":"

Hi Shella,

Apolgoies for the delay, just to let you know that it did not work, you may want to do the script again. Let me know what else I can do at my end.

Hi Auscut,

Thanks for the response.

Apologies for the late reply. We're sorry to hear that you're still getting an importing error message. We appreciate your patience with this matter. We're happy to assist you further. I will be sending a private message to you requesting the necessary details.

We're looking forward to your response.

Kind regards,

Shella

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":3,"postTime":"2024-02-06T11:08:45.234+11:00","lastPublishTime":"2024-02-06T11:08:45.234+11:00","metrics":{"__typename":"MessageMetrics","views":205},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:854834/message:856678","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"769","rawBody":"

Hi ,

Thanks for the response.

We're looking forward to your response.

Kind regards,

Shella

Hi Support Team

I am having problems with one of my customers, we are trying to update their sell prices via importing a new CSV / TXT file and their customer uses MYOB AccountRight as a local file.

We are having a lot of Stock items rejected in the import due to Import Error 4077.

I have read in various forum posts that this can be fixed with a script. How can I get the required script so we can fix their local file. They have an active subscription but did not want their inventory MYOB file online.

Not sure why there should be restriction or difficulties updating the pricing and why there is an error because a stock item has been used in the past.

Any help or work arounds appreciated

Kind Regards

David

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Hi Support Team

I am having problems with one of my customers, we are trying to update their sell prices via importing a new CSV / TXT file and their customer uses MYOB AccountRight as a local file.

We are having a lot of Stock items rejected in the import due to Import Error 4077.

Not sure why there should be restriction or difficulties updating the pricing and why there is an error because a stock item has been used in the past.

Any help or work arounds appreciated

Kind Regards

David

Hi DavidDNCS ,

Thanks for your detailed post. I'd be glad to help you with this. To arrange the online script for you, could you please respond with the last four digits of your Serial Number and your Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

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Hi ,

Looking forward to your response.

Regards,
Earl

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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744329194388":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1744329194388","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"Revision:revision:870740_1":{"__typename":"Revision","id":"revision:870740_1","lastEditTime":"2024-06-23T22:17:05.359+10:00"},"Revision:revision:856084_1":{"__typename":"Revision","id":"revision:856084_1","lastEditTime":"2024-02-01T13:46:41.641+11:00"},"Revision:revision:870960_1":{"__typename":"Revision","id":"revision:870960_1","lastEditTime":"2024-06-25T15:20:33.277+10:00"},"Revision:revision:856678_1":{"__typename":"Revision","id":"revision:856678_1","lastEditTime":"2024-02-06T11:08:45.234+11:00"},"Revision:revision:854894_1":{"__typename":"Revision","id":"revision:854894_1","lastEditTime":"2024-01-23T17:57:28.753+11:00"},"ModerationData:moderation_data:856873":{"__typename":"ModerationData","id":"moderation_data:856873","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:856873":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:284444"},"id":"message:856873","revisionNum":1,"uid":856873,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:856678"},"conversation":{"__ref":"Conversation:conversation:854834"},"subject":"Re: Importing Error 4077","moderationData":{"__ref":"ModerationData:moderation_data:856873"},"body":"

Hi Auscut,

Thank you for your response.

I've just run the fix script for your file. To make sure it takes effect, please sign out and then sign back in before attempting to import again.

If you're still having trouble after signing in, just let me know. It's possible the file might be in use by someone else at the moment. If that's the case, we can run the script again once the file is available, and it should work smoothly then.

Please let me know if you're still encountering the error, and I'd be happy to assist further.

Otherwise, if my response has answered your question, please click on \"Accept as Solution\" to help other users find this information.

Kind regards,

Shella

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2024-02-07T11:47:26.159+11:00","lastPublishTime":"2024-02-07T11:47:26.159+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":214},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:854834/message:856873","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1143","rawBody":"

Hi ,

Thank you for your response.

I've just run the fix script for your file. To make sure it takes effect, please sign out and then sign back in before attempting to import again.

Please let me know if you're still encountering the error, and I'd be happy to assist further.

Otherwise, if my response has answered your question, please click on \"Accept as Solution\" to help other users find this information.

Kind regards,

Shella

","kudosSumWeight":0,"repliesCount":2,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:856873_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744329194388":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744329194388","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1744329194388":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1744329194388","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. The maximum number of attachments per message is: {maxAttachmentCount, number, integer}.","errorDuplicate":"This file is already attached."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744329194388":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744329194388","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"Revision:revision:856873_1":{"__typename":"Revision","id":"revision:856873_1","lastEditTime":"2024-02-07T11:47:26.159+11:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"sales_and_purchases","messageSubject":"importing-error-4077","messageId":"854834"},"buildId":"9FJG2s74-Surmr3HCEDcZ","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"myob","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/attachments/AttachmentView/AttachmentView.tsx","./components/attachments/AttachmentView/AttachmentViewChip/AttachmentViewChip.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}