Forum Discussion

Auscut's avatar
Auscut
10 months ago

Importing Error 4077

Hi, I performed an import on items, but 27 items were unsuccessful, I received an error 4077 with a log "there are sales for this items" , can I please get some assistance?  I have attached file.   ...
  • Shella_A's avatar
    Shella_A
    10 months ago

    Hi Auscut, 

     

    Thank you for your response.

     

    I've just run the fix script for your file. To make sure it takes effect, please sign out and then sign back in before attempting to import again.

     

    If you're still having trouble after signing in, just let me know. It's possible the file might be in use by someone else at the moment. If that's the case, we can run the script again once the file is available, and it should work smoothly then.

     

    Please let me know if you're still encountering the error, and I'd be happy to assist further.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

Auscut's avatar
Auscut

Hi Shella,

 

 

Apolgoies for the delay, just to let you know that it did not  work,  you may want to do the script again.  Let me know what else I can do at my end.

Shella_A's avatar
Shella_A
MYOB Staff
10 months ago

Hi Auscut, 

 

Thanks for the response.

 

Apologies for the late reply. We're sorry to hear that you're still getting an importing error message. We appreciate your patience with this matter. We're happy to assist you further. I will be sending a private message to you requesting the necessary details.

 

We're looking forward to your response.

 

 

Kind regards,

Shella

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    10 months ago

    Hi Auscut, 

     

    Thank you for your response.

     

    I've just run the fix script for your file. To make sure it takes effect, please sign out and then sign back in before attempting to import again.

     

    If you're still having trouble after signing in, just let me know. It's possible the file might be in use by someone else at the moment. If that's the case, we can run the script again once the file is available, and it should work smoothly then.

     

    Please let me know if you're still encountering the error, and I'd be happy to assist further.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

    • Auscut's avatar
      Auscut
      10 months ago

      Hi Shella it works many thanks.

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        9 months ago

        Hi Auscut, 

         

        Thanks for your response.

         

        We're glad to hear that we're able to help you fix the error. I appreciate your effort with this. Please be informed that we will be closing this thread now. If you have any other questions or need further assistance, please don't hesitate to ask. I also recommend reaching out to our online help desk and exploring our MYOB Academy to learn more about MYOB Business and other MYOB product features.

         

         

        Kind regards,

        Shella

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