MYOB Announcements

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MYOB Secure Invoicing Upgrade: update and Summary 11/03
6 MIN READ Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOB
Mike_MYOB
4 days ago
announcements
1.5KViews
2likes
89Comments
MYOB SME Performance Indicator
1 MIN READ Hey MYOB Community! I wanted to share this information with the community in case you have not seen it before. Each time we release an update I will aim to inform the community for those who find it interesting and/or useful. What is the SME performance indicator? MYOB has partnered with Impact Economics and Policy to release a new edition of the MYOB Business Monitor: Small and Medium Enterprise (SME) Performance Indicator. The SME Performance Indicator is an aggregation of gross value added (GVA) for the small business sector (1-19 employees). Analysis of this sector, including breakdowns of key industries and states, provides insight into our economic future. Check out a snapshot of the report and insights on our website: Click here Download the full report: Click here Check out the feature on the findings of MYOBs report in this article by The Australian: With this third edition of the report, our findings are receiving more traction and you will find reference to the report and our findings in multiple sources. MYOB SME Performance Indicator shows recovery in Australia’s economy | The Australian Previous reports: October 2024 here July 2024 here
Mike_MYOB
21 days ago
announcements
6Views
0likes
0Comments
MYOB Product Manager spotlight: Malinda N - Banking and core accounting workflows
2 MIN READ Hello everyone! Welcome to the second instalment of our Product Manager spotlight! This month, we are getting to know Malinda better. After you learn more below, head to the Q&A board to ask a question before 5pm 6th March. Name: Malinda N Role: Product Manager What product or workflow do you manage? Banking and core accounting workflows in our SME products (MYOBB and AR) How long you have been at MYOB? 6 years What inspired you to pursue a career in product management? I’m driven by solving complex problems and having a meaningful impact. Product management gives me the opportunity to improve customer experiences and create solutions that make a difference. Can you share a little about your background and how you arrived in your current role? I’m a Certified Practicing Accountant with over 15 years of experience working in public practice. I joined MYOB in 2018 as a Subject Matter Expert providing essential accounting knowledge to the product development teams, particularly during the development of MYOB Business. This experience sparked my interest in product management as I saw the impact that solving customer problems can have through innovative solutions. Transitioning into product management 3 years ago, I’ve been able to combine my accounting expertise with my passion for delivering value to customers and I’m excited about continuing to make a meaningful impact. What has been your favorite project or feature to work on, and why? My favourite project so far is our current banking initiative. We are currently working on integrating new technologies, including AI into our core banking workflows to streamline and automate record keeping for businesses. With this integration, we’re setting the stage for a year of significant improvements, creating efficiencies to unlock more time for our customers so they can focus on more important things. 2025 will be an exciting year! What do you enjoy doing outside of work? Any hobbies or passions? Horse-riding, gardening, basketball and spending time with family/ friends. What’s one thing you’d like the community to know about your product or team? We spend hours each week reviewing customer feedback to ensure we are working on the most important things. What’s your favorite productivity hack or tool? Find and recode in MYOB. Excel is still the tool I use most regularly in my day to day life…..spoken as a true Accountant! We know that Banking is an important workflow to our customers and community members, I am excited to see what questions we get this week. So if you have a question for Malinda, head on over to the Q&A board now to ask. This question board will remain open until 5pm on the 6th March, so make sure you post your question there before its closed. Cheers, Mike
Mike_MYOB
28 days ago
Product Manager Spotlight
114Views
2likes
0Comments
Coming up: MYOB Product Managers on the Community Forum
1 MIN READ Hey community members, visitors, lurkers and contributors! Here with some exciting news to share with you all. This year, we’ll be kicking off a brand new series here on our Community Forum. Each month, we’ll be spotlighting a different MYOB Product Manager, giving you the chance to learn more about them, their role, and the products or workflows they oversee here at MYOB. After we post an introduction about them, we'll be opening a dedicated Q&A board for the entire week, giving you the opportunity to ask questions for the featured Product Manager. This builds on last years refresh of the Ideas Exchange. It's a chance for new conversations, valuable insights, and a stronger feedback loop between the people behind the products and our community that uses them. You can expect our first Product Manager spotlight on the 30th of January! We’d love for you to participate, ask anything you're curious about and share your experiences. Looking forward to seeing you all there! Cheers, Amanda.
AmandaCL
2 months ago
announcements
142Views
1like
3Comments
Support over the holidays - 2024
1 MIN READ Hello everyone, Thank you to all of the MYOB customers, community members, lurkers, helpers and watchers throughout 2024! It has been a huge year for the Community Forum with our major platform upgrade in May and then the refresh of our Ideas exchange in November. With other improvements along the way like board names, archiving of posts, moderator speed to respond and more. I'm looking forward to seeing the potential of this community realised throughout 2025! A sneak peek at what to expect next year will be a refresh of the roles/ranks/badges in the forum and also bringing you more useful content. We will begin publishing information about our app marketplace partners, more blogs with helpful information and one I am really excited about....., you will start to see more from our various product managers in the forum too. Once a month we will spotlight a product manager, allow time for our community members to ask questions and they will also spend some time moderating/answering questions. THIS IS AWESOME. Please see the hours that support is available over the coming holiday period below: *I will make a separate post about the hours of availability for practice support Cheers and I hope that everyone has a happy holiday season. Mike G
Mike_MYOB
3 months ago
announcements
141Views
0likes
1Comment

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The latest news and happenings on the MYOB Community Forum.175 PostsLatest Activity: 12 days ago

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2025-03-11 105453.png","associationType":"COVER","width":477,"height":307,"altText":""},"BlogTopicMessage:message:890091":{"__typename":"BlogTopicMessage","subject":"MYOB Secure Invoicing Upgrade: update and Summary 11/03","conversation":{"__ref":"Conversation:conversation:890091"},"id":"message:890091","revisionNum":2,"uid":890091,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":1478},"postTime":"2025-03-11T08:55:17.403+11:00","lastPublishTime":"2025-03-11T11:11:28.879+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. \n The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. \n What is the Secure invoicing upgrade? \n Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. \n The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. \n Secure invoicing includes: \n \n Always-on fraud monitoring for transactions and payment activity \n Secure payment methods \n MYOB verified badge \n End-to-end secure invoice distribution \n \n Additional questions/objections to this: \n \n Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments.\n \n The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. \n Learn more about changing your settings here \n \n \n \n \n Is this the same as e-Invoicing?\n \n No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. \n You can learn about e-invoicing here. \n MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. \n \n \n \n Why is MYOB making this change? \n Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. \n \n Additional questions/objections to this: \n \n Is there a legislative/legal mandate that MYOB is adhering to for this change?\n \n No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. \n To comply with anti-money laundering legislation, we must verify certain documents in line with KYC regulations. Read more here. \n \n \n \n What do I have to do? \n Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here \n \n Additional questions related to this: \n \n I don’t want to give sensitive information to MYOB + How is my data being stored and treated\n \n All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. \n For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. \n \n \n \n What happens if I don’t want to verify my business and/or I don’t want to upgrade? \n Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. \n \n Additional questions related to this: \n \n If I can no longer email invoices through my software, will I still be able to email payslips and other information?\n \n Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. \n \n \n \n What are the fees and charges for the online payments feature? \n The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. \n \n Please note that there is flexibility with the fees.\n \n You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. \n You can also choose whether you want to have BPAY enabled or disabled \n You can choose whether you want to have secure payments enabled or disabled \n \n \n \n *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. \n Find out more about the fees and charges here \n Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) \n Using the online payments feature has multiple benefits to you and your business. \n \n Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. \n Getting paid faster helps increase cash flow to your business \n Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. \n Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. \n Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. \n Read all about it here \n \n Additional questions/complaints related to this: \n \n I don’t want to use the service \n Why should I verify if I am going to turn payments off afterwards\n \n MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled \n \n \n \n Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. \n \n Kind regards, Mike/MYOB ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"8621","kudosSumWeight":2,"repliesCount":89,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":6,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=2"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:890131":{"__typename":"Conversation","id":"conversation:890131","topic":{"__typename":"BlogTopicMessage","uid":890131},"lastPostingActivityTime":"2025-03-11T13:08:58.974+11:00","solved":false},"BlogTopicMessage:message:890131":{"__typename":"BlogTopicMessage","subject":"MYOB SME Performance Indicator","conversation":{"__ref":"Conversation:conversation:890131"},"id":"message:890131","revisionNum":1,"uid":890131,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":6},"postTime":"2025-03-11T13:08:58.974+11:00","lastPublishTime":"2025-03-11T13:08:58.974+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey MYOB Community! I wanted to share this information with the community in case you have not seen it before. Each time we release an update I will aim to inform the community for those who find it interesting and/or useful. What is the SME performance indicator? \n MYOB has partnered with Impact Economics and Policy to release a new edition of the MYOB Business Monitor: Small and Medium Enterprise (SME) Performance Indicator. \n \n The SME Performance Indicator is an aggregation of gross value added (GVA) for the small business sector (1-19 employees). \n Analysis of this sector, including breakdowns of key industries and states, provides insight into our economic future. \n Check out a snapshot of the report and insights on our website: \n Click here \n Download the full report: \n Click here \n Check out the feature on the findings of MYOBs report in this article by The Australian: With this third edition of the report, our findings are receiving more traction and you will find reference to the report and our findings in multiple sources. MYOB SME Performance Indicator shows recovery in Australia’s economy | The Australian \n Previous reports: \n October 2024 here \n July 2024 here ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1242","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:889708":{"__typename":"Conversation","id":"conversation:889708","topic":{"__typename":"BlogTopicMessage","uid":889708},"lastPostingActivityTime":"2025-03-04T14:22:51.137+11:00","solved":false},"BlogTopicMessage:message:889708":{"__typename":"BlogTopicMessage","subject":"MYOB Product Manager spotlight: Malinda N - Banking and core accounting workflows","conversation":{"__ref":"Conversation:conversation:889708"},"id":"message:889708","revisionNum":2,"uid":889708,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":114},"postTime":"2025-03-03T09:50:26.999+11:00","lastPublishTime":"2025-03-04T14:22:51.137+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello everyone! Welcome to the second instalment of our Product Manager spotlight! \n This month, we are getting to know Malinda better. After you learn more below, head to the Q&A board to ask a question before 5pm 6th March. \n \n Name: Malinda N \n Role: Product Manager \n What product or workflow do you manage? Banking and core accounting workflows in our SME products (MYOBB and AR) \n How long you have been at MYOB? 6 years \n What inspired you to pursue a career in product management? \n I’m driven by solving complex problems and having a meaningful impact. Product management gives me the opportunity to improve customer experiences and create solutions that make a difference. \n Can you share a little about your background and how you arrived in your current role? I’m a Certified Practicing Accountant with over 15 years of experience working in public practice. I joined MYOB in 2018 as a Subject Matter Expert providing essential accounting knowledge to the product development teams, particularly during the development of MYOB Business. This experience sparked my interest in product management as I saw the impact that solving customer problems can have through innovative solutions. Transitioning into product management 3 years ago, I’ve been able to combine my accounting expertise with my passion for delivering value to customers and I’m excited about continuing to make a meaningful impact. \n What has been your favorite project or feature to work on, and why? My favourite project so far is our current banking initiative. We are currently working on integrating new technologies, including AI into our core banking workflows to streamline and automate record keeping for businesses. With this integration, we’re setting the stage for a year of significant improvements, creating efficiencies to unlock more time for our customers so they can focus on more important things. 2025 will be an exciting year! \n What do you enjoy doing outside of work? Any hobbies or passions? \n Horse-riding, gardening, basketball and spending time with family/ friends. \n What’s one thing you’d like the community to know about your product or team? \n We spend hours each week reviewing customer feedback to ensure we are working on the most important things. \n What’s your favorite productivity hack or tool? \n Find and recode in MYOB. Excel is still the tool I use most regularly in my day to day life…..spoken as a true Accountant! \n \n We know that Banking is an important workflow to our customers and community members, I am excited to see what questions we get this week. So if you have a question for Malinda, head on over to the Q&A board now to ask. \n This question board will remain open until 5pm on the 6th March, so make sure you post your question there before its closed. \n Cheers, Mike ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2976","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:Product Manager Spotlight","text":"Product Manager Spotlight","time":"2025-03-03T09:49:45.292+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:887149":{"__typename":"Conversation","id":"conversation:887149","topic":{"__typename":"BlogTopicMessage","uid":887149},"lastPostingActivityTime":"2025-01-30T14:16:21.580+11:00","solved":false},"User:user:250317":{"__typename":"User","uid":250317,"login":"AmandaCL","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_27-1706588706059.png?time=1712840915000"},"id":"user:250317"},"BlogTopicMessage:message:887149":{"__typename":"BlogTopicMessage","subject":"Coming up: MYOB Product Managers on the Community Forum","conversation":{"__ref":"Conversation:conversation:887149"},"id":"message:887149","revisionNum":3,"uid":887149,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:250317"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":142},"postTime":"2025-01-21T13:27:10.597+11:00","lastPublishTime":"2025-01-30T14:16:21.580+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey community members, visitors, lurkers and contributors! \n \n Here with some exciting news to share with you all. This year, we’ll be kicking off a brand new series here on our Community Forum. Each month, we’ll be spotlighting a different MYOB Product Manager, giving you the chance to learn more about them, their role, and the products or workflows they oversee here at MYOB. \n \n After we post an introduction about them, we'll be opening a dedicated Q&A board for the entire week, giving you the opportunity to ask questions for the featured Product Manager. \n This builds on last years refresh of the Ideas Exchange. It's a chance for new conversations, valuable insights, and a stronger feedback loop between the people behind the products and our community that uses them. \n \n You can expect our first Product Manager spotlight on the 30th of January! \n \n We’d love for you to participate, ask anything you're curious about and share your experiences. Looking forward to seeing you all there! \n \n Cheers, Amanda. 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It has been a huge year for the Community Forum with our major platform upgrade in May and then the refresh of our Ideas exchange in November. With other improvements along the way like board names, archiving of posts, moderator speed to respond and more. \n I'm looking forward to seeing the potential of this community realised throughout 2025! A sneak peek at what to expect next year will be a refresh of the roles/ranks/badges in the forum and also bringing you more useful content. We will begin publishing information about our app marketplace partners, more blogs with helpful information and one I am really excited about....., you will start to see more from our various product managers in the forum too. Once a month we will spotlight a product manager, allow time for our community members to ask questions and they will also spend some time moderating/answering questions. THIS IS AWESOME. \n \n Please see the hours that support is available over the coming holiday period below: \n \n *I will make a separate post about the hours of availability for practice support Cheers and I hope that everyone has a happy holiday season. Mike G 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