Recent Blogs
Improvements to updating employee pay details
1 MIN READ Hi all, we've recently released a message in AccountRight and MYOB Business to prompt you to either keep an employee’s current Standard Pay hours or revert them to the default hours per pay frequency when the pay rate or frequency is changed in the Payroll Details>Wagestab. This is for Australia only and will keep customers aware of how changes in wages affect Standard Pay and give greater control when updating hourly employees. You can find out more for browser at point 6 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Browser and desktop at point 8 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Desktop
Introducing the Partner Program Member Space on MYOB Community Forum
2 MIN READ We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!Enhanced security measures are live 30/09/24
2 MIN READ Hello community Our support teams have seen an increase in calls related to 2FA since this update went live yesterday. This is somewhat expected, because 2FA is now being requested more often, but it is preventable by setting up a secondary authentication method. That way, if for example you recently got a new phone, you would still be able to authenticate using your secondary method to access your software and also access My Account to update your 2FA to the new device. The change We have rolled out an enhanced security measure designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What changed? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop*) *Online files only MYOB Connected Ledger MYOB Practice Learn more here Please note: 2FA will be required to login to your account, and is not required for each file (if you have multiple files) How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Read more here in this community forum post aboutsetting up additional two-factor authentication methods. Cheers, MYOB!MYOB Community Forum - September summary
1 MIN READ Hello community! September has seen some changes in results for the forum. There are positives to be taken and there are also signs of areas to improve. There was a big reduction in pages/posts viewed in the forum last month. 22% lower than the previous month. BUT what is interesting is that there was only a 2% reduction in the number of posts made AND pages viewed per visit is still increasing. The number of replies per post also reduced last month which is a good indication that our community members and our moderators are able to provide answers with less replies (ideally 1 reply) Mike_James and gavin12345 continue to be our most engaged community members based on the number of replies they have made to others here on the forum. But in other areas like the number of visits to the forum, number of likes given and the number of posts viewed, there are some newcomers. Thank you to LisaMPW , jballiono , jlpatch , astonkoedyk and JWorkright for your time on the forum in September. If you have any feedback on the forum or your experience using it, please feel free to add a comment here or send a private message to either me or AmandaCL Our moderators kept busy last month as well. Together they viewed more than 5,000 posts and made more than 500 replies. Thank you everyone for being part of the community! Tell your friends - lets make this community bigger and better than ever. Cheers, MikeWe’re saying goodbye to our Old Essentials Invoice App
1 MIN READ What's changing The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. An upgrade message has been present upon login during this time. Why are we doing this? Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. This last remaining cohort will join the +13k app users using the new version. Key dates Decommissioned on 19th September 2024. Audience All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. For more information checkout the MYOB Invoice App webpage
