Hi everyone,
Following our earlier announcement about the Community’s move to a new platform a in early November, we wanted to share what will feel different once you’re in, and just as importantly, what won’t change.
What’s staying the same
- Your account and history: You’ll sign in with the same email, password and username you use today. Your profile history, including your posts, likes, votes and comments, will transfer across.
- The spaces you know: Product help discussions, news and announcements, and the ideas exchange will all continue as core parts of the Community.
What’s new or different
- Emoji reactions: Beyond the “like”, you’ll be able to react to posts with a range of emoji, making it easier to show agreement, thanks or appreciation.
- Search that includes help content: When you search for a topic, relevant MYOB help page results will now appear alongside Community discussions, so you can find answers from both in one place.
- Replies and comments: When you reply directly to another member’s comment, your reply will display differently to what we are used to in this forum. You may notice some threads look a little different as a result.
- Start a new post: Back by popular demand! The ability to start a new post will be available in more locations (nearly every screen). This was something that the community forum used to offer, and for the last 2-ish years has not been possible.Yay!
Two things we’d suggest when you first sign in
- Add a profile image. It helps other members recognise you in discussions.
- Review your notification preferences. Check that you’re getting updates about the topics and conversations you care about, and at the frequency you want.
We’ll publish a welcome guide with step-by-step instructions for both when the new Community launches in early November.
We’ll share another update next week with dates and timings. In the meantime, if you have questions, feel free to reply below and we’ll get back to you.
Thanks for being part of the Community,
Mike
Community Manager, MYOB
