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Cannot Access Files - URGENT MATTER
Cannot access files - Error Message - Cannot access or login into files. Contactr support, cannot on saturday. Not only one having issues. URGENT MATTER Downtime = $$$
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Company forms/annual returns
Hi, Since MYOB ceased integration between MYOB AO and MYOB Classic we're having to double-up on entering client details in both systems so that we can produce Companies Office annual returns and company forms. I'm not aware of any company forms software which integrates with AO, and we were wondering what other firms use…
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🟣 CA FAQ — Why am I getting a "access denied" message when opening an AccountRight file in AE/AO?
If you use AE/AO, you may encounter an "access denied" error when trying to open an AccountRight file in Client Accounting, similar to the message below: This is often due to the default Administrator user in the AccountRight file being linked to a my.MYOB account or set up with a password. This Administrator account is…
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Migrating AO to new PC with Win 11 - Back up data base - how?
Great stuff - thank you. I am one man band and cannot afford the pricey MYOB migrating service - who can. So doing it myself. I do not know how to back up the AO data base from the old PC. The instruction would not appear on my browser, saying it was busy or unavailable. I know one has to go to SQL and do something. Any…
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🟣 CA FAQ — "Accountants Office will expire in x days" message in AO Classic
If you are an Australian customer and use AO Classic, you may be recently encountering the below message when launching the software. To resolve this, we will need to update your licence file (MYOBPS.MYL). Please send this file, which is located in your Accountants Office DATA folder (usually X:\MYOBAO\Data or…
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Deposits - Sales (Liability)
Client has Deposit - Sales balance (Liability) in MYOB of $385,010, this is not correct, and they do not hold this amount in deposits, movement for the year was $164k, trying to work out what is the actual balance of deposits owing and why this value is so high....which is not correct.
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🟣 CA FAQ — I've updated Windows, why can I no longer print reports in AE Accounts?
If you use AE Accounts, and have recently updated Windows, you may encounter an error when trying to review reports related to CTL3D32.dll. 🛑 This file was used by older versions of Windows as a part of UI rendering and was affected in a recent update. AE Accounts (being older software) relies on this file to…
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🟣 Update — Changes to AE/AO
If your practice uses Accountants Enterprise or Accountants Office, you may have heard the news that we are rolling out some changes to how AE/AO works on the back-end. 🛠️ Due to a background service reaching end-of-life and being decommissioned, these functions have been moved over to a new service. What does this mean…
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🟣 CA FAQ — My client has cancelled their MYOB Business or AccountRight file, why can I no longer ...
access it in CA? If an MYOB Business or AccountRight file configured in AE/AO has been cancelled, you will likely encounter an error when trying to open the Client Accounting tab, similar to the screenshot below: This is because the ledger data is stored in the underlying online file, not within AE/AO itself. You will be…
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🟣 CA FAQ — I have created a new period in AE/AO (MYOB Business file), why do I have an out-of-ba ...
lance? If you have a client in AE/AO configured to an MYOB Business file, you may notice that after creating a new workpaper period, there is an out-of-balance in the Balance sheet (even if you have chosen to roll forward in the Trial balance / Workpapers window). This is because Client Accounting does not automatically…
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📝AE Reporter (Accounts/MAS) Update 3.5.9 (AU)
It's that time — the 3.5.9 update for AE Reporter (AU) is here! 🔄 ✔️ Report masters have been rolled over to FY26 ✔️ There are also updates to the Borrowings note, Inventories accounting policy, and Declaration report ✔️ Assorted bug-fixes You can read more about these changes and find the installation guide below: * MYOB…
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🟣 CA FAQ — I've set up a new employee, but they can't access Client Accounting
If you have recently set up a new user account for an employee in AE/AO, they may encounter an error referring to "StructureMap Exception Code: 207" when launching the Client Accounting tab for a client. This error message looks scary, but it has a simple solution! 🕵️ They are running into this because Cashbook access has…
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Document Export from Client Accounting to MYOB Practice Compliance is here!
Hey everyone! Some great news to share. You can now move completed financial statements and workpapers from Client Accounting directly into the documents area of the Client Workspace in MYOB Practice Compliance. Check out this page for more information and instructions to get started!
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CA FAQ - Error: Roll forward is currently in progress when try to rollover AE reporter
"Just rolled AE Reporter into the new financial year? You might get hit with this classic: 'Roll Forward is currently in progress for... level.' Don’t panic — it just means the system thinks someone’s already mid-rollover at one of the Reporter levels. AE’s basically saying, ‘Hold up, I’m not done yet!’" In MYOB…
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🟣 CA FAQ — I've rolled over Reporter, where have my reports gone?
If you have rolled over a client in AE Reporter to the latest financial year, you may encounter a blank Reports list. 🔍🧐 Don't panic! This is because Reporter has been rolled over, but you haven't (yet) installed the master reports for that financial year. To resolve this, you'll need to update Reporter to the latest…
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Unreconciled Bank Items
Every quarter I reconcile all bank accounts and have records of the date this is done. Every quarter I go back to reconcile bank accounts and there are unreconciled items from previous months, which were actually reconciled in the past quarter. It happens in several clients that I look after. Anyone else experiencing this?
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Custom Debtor Reports using Custom Lists
Hi, I've been a MYOB user for 10+ years, but mostly as an accountant in practice, so my ability to get information out of AR is much greater that to get it in! I'm now in commerce and on "the other side", and my ability is being tested! I have a specific issue that I know can be solved with external applications, but I've…
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Entering an invoice for the purchase of an asset - furniture
Hi everyone, I'm trying to enter a purchase of $5,000 worth of furniture. I need this recorded as an asset as we will be depreciating this cost. I have tried entering the invoice as a purchase but when I choose the asset account number 1-2210 Furniture at cost to allocate to, I get this message: Just to be clear, the cost…
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"non-income" items classified as "income" on GST Reports?
Hi there A director borrowed an amount from the company. DR: Receivable (Director to repay): $1400 CR: Cash at bank $1400 The money was repaid: using the "receive money" feature on MYOB. DR: Cash at bank: $1400 CR: Receivable (Director has repaid): $1400 * However, on the GST reports, I still see an entry of the repayment…
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MYOB expert in Adelaide?
Just wondering if anyone uses a MYOB expert to come to them once a year to do EOFY Payroll rollover and finalise? We have used a guy in Adelaide but he's retiring, any recommendations? or does everyone do this themselves?? thanks!