When a Pay Super payment fails, MYOB now tells you exactly what went wrong — and how to fix it. No more staring at an error code and wondering what to do next.
What you'll see
In MYOB, you'll now see improved visibility of where each payment is at any given time. When a payment fails, you'll get a message in plain English that identifies the issue and the step to resolve it.
On the first failure in a batch, Pay Super Admins and authorisers also receive an email alert with a direct link to MYOB for details and next steps.
Most common errors you can now resolve yourself:
- Invalid or out-of-date super fund — update the fund details in the employee's superannuation tab
- Missing employee information (address, TFN) — add the details to the employee card
- Invalid SMSF details (ABN, ESA, bank account) — create a new SMSF with the correct details and assign it to the employee
Where the error needs our support team to step in, the message and email include a direct link so you're not left hunting.
This update is live in MYOB Business from 5 November 2026, and applies to payments recorded from 26 October 2026 onwards.
Using AccountRight? You'll receive the same email alert directing you to the browser for full details. Existing status information remains in AccountRight, and the next AccountRight release will add a link from the Pay Super status page directly in the browser.
If you run into an error and the message isn't clear, drop a comment below and we'll help you work through it.
