Payroll page will not load
I am getting the circle of death trying to load the Payroll page for the past 4 days. I have cleared cache and cookies. I have tried logging in on other devices and via both Microsoft Edge and Chrome. My husband is also having the same issue. Anyone have any ideas how to fix this? I have seen previous posts from people with the same issue, how did you sort this please, it's so frustrating! Thank you!
Payroll & STP not updating at the ATO
I have 3 pay runs that are showing on the ATO STP Portal as either $0 balance x 2 payruns Overtime components excluded x 1 payrun They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report. I was advised by MYOB to reverse and reprocess however this again did nothing. Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report. I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting. I did request support via the support chanel but have not been replied to so hoping this forum will assist. I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to. Hoping you can assist so I can fix in this December quarter
Changes to Improve Invoicing
Change 1 - Default Payment Options Do Not Save For Recurring Invoices When you set up a recurring invoice there is no option to choose the customers default online "payment options" which means that once the recurring invoice is set up; every time the invoice must be sent out you must manually go into their invoice and change the online payment preferences so that the customer must pay the surcharge instead of the business. Which gets rather irritating when you have dozens of invoices to send. Change 2 - Bulk Delete Of Unnecessary Invoices With recurring invoices that pop up but there was no work completed that week, the invoices need to be deleted. Now there is a feature to select multiple invoices however the only option once they have been selected is to "Email" them or to "print PDF" them. If there was also a delete button there it would make my life a whole lot easier when having to get rid of invoices.
Change the status in the "Activity" columns to better represent the actual status
IN MYOB Business in the invoices tab, the "Activity" column states "Emailed" or "Viewed", when in reality, it's actually already been Paid. Why can't the status be labeled correctly for where it is actually at. If its emailed and outstanding, then fine, but if its Paid or Overdue, then it needs to state that, rather than needing to look at the "Amount Due" column to work out if it states $0.00 or the full amount to know where it is at.
MYOB Business display doesn't use the full screen width
Users would like to see the MYOB Business display scaled to the screen width of their monitor instead of having it always centred in the middle as there's a lot of wasted space on the sides. This idea was posted 3 years ago with a total of 48 votes and 8 comments.
Timesheets of one day is excluded in the weekly payrun
Hi Community team, I have payroll setup on weekly basis from Thursday to Wednesday. Everything went well before without any issue. When I travel out of Australia, I still set Australia time on my laptop. When doing the payroll, the Thursday timesheets were excluded from the pay run even the period was selected correctly. I wonder if anyone here experience the same situation and what is the reason for this? Many thanks, Huong
PAYG query
Afternoon, HR did a payroll which didn't include PAYG in error. We asked for the overpayment of PAYG $ to be paid back from employee, which they did. Does anyone know where this is then allocated to on the dashboard? If I allocate it to the PAYG tax withholding - it doesn't come up in the reconciliation, and my reconciliation is out at the moment for the PAYG $ amount which was refunded by the employee. I know the amount was paid back over a financial year so that is another issue but just wondering where to allocate this payback of PAYG from the employee so it "balances" the accounts and is reflective of the pay run that was done to correct the missing PAYG that should have been taken out of the employees pay. Any help would be appreciated. The payment back to us is sitting unallocated on our dashboard at the moment. Thanks in advance. Questions welcome if I didn't explain it properly.
Multiple shipping addresses for one customer
I have just had my file migrated from AccountRight to BusinessPro and am disappointed to realise that I am unable to do several of the things that I have previously done on a daily basis. One of these is multiple shipping addresses for one customer. I need to charge/invoice the head office of a chain of stores that I supply for all of the product that I send to their numerous stores, but I need the shipping address on the invoice to show the store that received the product. i.e. there are many different shipping addresses, but all billed to one account. In Accountright I was able to do this by selecting the head office as the customer, and then choosing "another card" as the billing or shipping address - (all of the stores had their own cards)- and this way the relevant store's details ended up on the invoices, but all invoices for all stores were charged to the single account of the head office. I have just changed to Business Pro and there doesn't appear to be a way in this software to choose "another card" for a shipping/billing address. It would be great if this function could be added. P.S. When I was looking for a solution in the community forum, I did see that this issue had been raised a couple of years ago. IModification of Invoice templates in the browser version of AccountRight
It would be really nice if ALL the functionality of the desktop version of AccountRight was available in the browser version. For example: invoice templates cannot be modified in the browser version. Neither can a modified invoice template be selected as a default invoice template. Quite a few reports are not available in the browser version, and many of the ones that are available cannot be modified in the same way. The browser version of AccountRight is very much a dumbed-down version.
