Urgent: no fault subscription cancellation
We've been harassed by MYOB for a while, with them demanding a payment. I went to my account trying to make a payment and there were no unpaid bills there. MYOB have drawn their monthly fees for every months, there's no arrears. But now we received a cancellation notification. What is this? Why is MYOB doing this? Can you please reverse the cancellation immediately? We cannot lose our records because of some MYOB aberration.Remove messages once dismissed
I have a Business ledger in which I am finalising the 2025 year and I keep getting this pointless message: This message is just wrong. PLEASE, to base this message on the computer's system date rather than the date that has been selected for the report is not only wrong but must be creating problems for any user who is not very experienced. AlanT
Ability to change Financial Year End dates (example from 31 December to 30 June)
We have to change our Financial Year End date from 31 December to 30 June. I didn't think this would be a big issue. Support Team has not been able to help me. I am new to the organisation that requires this change. We are run by 100% volunteers. Current MYOB Financial Year is 01/01/2024 to 31/12/2024. Our next financial 'Year End' should be a 6 month period to come in line with the 30 June year end. This period should be 01 Jan 2025 to 30 June 2025. (I sought help from Support Team to achieve this) Thereafter, financial year should be 1 July to 30 June.
LANDSCAPE PRINTING
To all the long-suffering MYOB users - yet another (Why am I surprised), problem has arisen. When printing anything using the browser interface version, everything prints in portrait mode and has no landscape option. Yet the data is formatted to landscape output and is always cut off on the RHS. We're just so frustrated by this almost unbelievable **bleep** software that this is yet another POS. The support in Manilla calls and says there's no solution to what's a fundamental output function. Perhaps MYOB in Infinite Wisdom and I use that term very lightly, is using a no-names PDF generating code that doesn't pick up the page format command. Will these terrible experiences with MYOB only stop when we delete it?Surcharge from online payments not shown on invoice
When a customer pays for an invoice using the MYOB online payment system and the fee payment is set to be paid by the customer, the invoice doesn't update to show the service fee or surcharge that the customer paid. My customers then need to have a copy of the invoice showing this surcharge amount. Can the invoice please be updated to show the surcharge that both I can view as the supplier and the customer can view? This link refers to the issue commonly in the MYOB Community: Provide receipt showing surcharges | MYOB Community Thanks.
