StarFlyer's avatar
StarFlyer
Member
1 year ago
Status:
Closed

Surcharge from online payments not shown on invoice

When a customer pays for an invoice using the MYOB online payment system and the fee payment is set to be paid by the customer, the invoice doesn't update to show the service fee or surcharge that the customer paid. My customers then need to have a copy of the invoice showing this surcharge amount. Can the invoice please be updated to show the surcharge that both I can view as the supplier and the customer can view?

 

  This link refers to the issue commonly in the MYOB Community: Provide receipt showing surcharges | MYOB Community

 

Thanks.

Accounting

3 Comments

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago
    Status changed:
    New
    to
    Open

    Hey StarFlyer

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea!.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    6 months ago
    Status changed:
    Open
    to
    On Hold

    This is being updated due to low engagement (comments & votes) from the community in the last 6 months. Please be advised that the idea has still been added to our developer backlog, but it will have less traction getting prioritised without more votes. A further review will happen in another 6 months where we will either close or re-open this idea based on the number of votes accumulated in that time.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    25 days ago
    Status changed:
    On Hold
    to
    Closed

    We've closed this idea for now due to minimal votes accumulated over the last six months.