Provide receipt showing surcharges
I own a cafe and do a lot of office catering, I use MYOB app and desktop to invoice and I pass on the surcharge to customers for online payments. I have a government agency customer that pays online...
Forum Discussion
Hi times7072,
I get that you're looking for a way to show the surcharge amount on the online invoice payment receipt. When a customer pays you online, they get an email saying they've paid. In their online invoice, the Pay Now button changes to View Receipt; they can click this to see or download the receipt. You can also give them a copy of the invoice (which shows the payment) as a receipt. But right now, there's no option to print a receipt that includes the surcharge fees. If you think it'd be handy to have more flexibility around this, you can suggest it to our developers through the MYOB Business Ideas Exchange Board.
Feel free to get in touch if you need more help.
Cheers,
Princess
Has the enabling of the surcharge fee that is passed onto the customer able to be shown on an invoice yet? I still don't seem to be able to print an invoice off and send it to my customer that shows the fees associated with the surcharge.
Hi StarFlyer,
Surcharge fees are not included on the final invoice receipt. However, you can see the surcharge fee during online payment, found on the lower left of the screen when choosing the payment option. For more details, please check this link about customer surcharging for online payments. I would also suggest posting your idea in our MYOB Business Ideas Exchange Board for invoices feature consideration.
Regards,
Shella
