Forum Discussion

McLarenTech's avatar
18 days ago

Online payment surcharge

Hello. For online payments I have only selected credit card (not BPay) and to pass on the charges to the customer.  Yet still I receive an invoice from MYOB for the credit card surcharge.  How can I avoid this?

 

Above is the settings on the invoice which was paid on CC but I still received the invoice from MYOB for Online Payments Transaction Fees. It is $44.77 on a $2640 invoice.  

 

Thank in advance. 

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey McLarenTech 

    One quick tip is if you change this setting on an invoice you've already sent, you'll need to save your changes and re-send the invoice in order for them to update. Step by step instructions on updating your surcharge preferences can be found on this page here. We've also got this page which has more information and a break down of how online payment fees and charges work in case. 

     

    Cheers, Amanda. 

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