I have an employee that is having issues with their MYOB Teams App. When they submit their timesheets it does not show their history and therefore they do not know whether or not their timesheet has been submitted. As the employer we can see the submitted timesheets. As they cannot confirm whether the timesheets have been submitted we are having trouble with timesheets being submitted more that once. They are a long time user of the app and have logged on and off. Removed app and reinstalled it and are still having issues.

The issue is not resolved as it keeps happening. The myob help team run a script but the problem comes back again spasmodically with another employee. Employees cant contact myob for help as you will not talk to them as they are not the owner of the file. It is impossible for the employer to diagnose the issue when not sitting with the employee and myob at same time. The employee should be able to get help. The teams program has a lot of issues and it is disappointing that Myobs usual high standards are let down by this program. Payroll is serious business and has serious impacts when teams is not working properly. It affects the employee, the employer and the payroll officer trying to process the pays. Fix it permanently.

We're having the same issue. 3 employees using the app. 1 can see her timesheet history, the other 2 can't! We've done the same: logout/in, uninstall/reinstall, tried on apple/samsung and this hasn't helped. Was working for one employee 2 weeks ago but has stopped.

Hi All Thanks for your post. Thank you for bringing this issue to our attention. Rest assured that the matter has been escalated to the relevant team, who are currently investigating it thoroughly to provide a resolution or workaround as soon as possible. We understand that this issue may be causing inconvenience, and we sincerely appreciate your patience and cooperation as we work to address it. If you have any further questions or concerns in the meantime, please feel free to reach out. We're here to assist you every step of the way. Best regards, Doreen

I am just wondering if there is an update on this issue. The staff member is still having issues.

Hi MelBax, Thank you for your post. We understand that you're looking for an update on the issue your staff member is experiencing. As per the latest information available, the issue is still under investigation by our product development team. They are working diligently to resolve it, but it appears to be a complex issue that requires further analysis and testing. We recognize the inconvenience this may bring and genuinely appreciate your patience and understanding. Rest assured, we'll keep you updated as soon as we have more information. Feel free to reach out again if you need further assistance. Cheers, Princess

MYOB Teams App not showing submitted timesheet

ShannonS
Contributing Cover User
8 months ago
We're having the same issue.

3 employees using the app. 1 can see her timesheet history, the other 2 can't!

We've done the same: logout/in, uninstall/reinstall, tried on apple/samsung and this hasn't helped. Was working for one employee 2 weeks ago but has stopped.
- Doreen_P
  MYOB Moderator
  8 months ago
  Hi All
  
  Thanks for your post.
  
  Thank you for bringing this issue to our attention. Rest assured that the matter has been escalated to the relevant team, who are currently investigating it thoroughly to provide a resolution or workaround as soon as possible.
  
  We understand that this issue may be causing inconvenience, and we sincerely appreciate your patience and cooperation as we work to address it. If you have any further questions or concerns in the meantime, please feel free to reach out. We're here to assist you every step of the way.
  
  Best regards,
  
  Doreen
  - MelBax
    Experienced Cover User
    8 months ago
    I am just wondering if there is an update on this issue. The staff member is still having issues.
SusieMcK
Experienced Cover User
6 months ago
Hi, I am wondering where this is up to as well. This has been an ongoing issue for us with a couple of employees only. They have deleted, reinstalled, been re-invited. Nothing seems to work. Can we please have an update on what is been done to address this issue.
jiajarka
Contributing User
4 months ago
This is a very frustrating ongoing issue. When is it going to be resolved MYOB?
- Isaiah_C
  MYOB Moderator
  4 months ago
  Hi jiajarka,
  
  At this moment, we don't have an estimated timeline for the resolution. Please rest assured that our technical team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding.
  
  Regards,
  
  Sai
  - jiajarka
    Contributing User
    4 months ago
    This issue is in other threads. You would think that the timeframe that this has been an issue that this would have been resolved by now. This is payroll we are talking about.
Isaiah_C
MYOB Moderator
4 months ago
Hi All,

Please send me a private message with your serial number and your business name so I can forward this to our relevant team so you can be updated if the issue is resolved.

Regards,

Sai
- ShannonS
  Contributing Cover User
  4 months ago
  Hi Isaiah
  
  How do we submit a private message - I've looked on your profile and in the inbox and there doesn't appear to be a way to instigate a private message.
  - Jemar_C
    Valued User
    4 months ago
    Hi ShannonS,
    
    We have enabled your access to send a private message, you should be able to respond via private message. Alternatively, the employees can try to use a different phone and see if it will make a difference.
    
    Cheers,
    
    Jem
TChurch
10 days ago
Has there been any progress with this issue. We have an employee with exactly the same issue and has been the case for months now.
- Princess_R
  MYOB Moderator
  10 days ago
  Hi TChurch,
  
  Our team is looking into the problem, but we don't have an exact timeframe for when it will be resolved. I've made sure to forward your post and account details as one of the affected on this issue. Thanks for your patience and understanding while we work towards a solution.
  
  Cheers,
  
  Princess

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