Pay Super error message
We have one employee who started recently. I paid the last bit of super for our previous employee but was unable to pay it for the new person. When I select the two super items in order to pay them the first one has an error. The message says that the fund can no longer receive payments through Pay Super and to select a different fund. However the second item for the same person is fine and no error occurs. Can you please advise what might be causing this and how to correct it?
Employee pay showing as greyed out and not showing in reconciliation
An employee has been paid and it was was correctly processed with the ATO. When going to reconcile the account, the employee's pay doesn't show. And when in the Transaction Journal, the pay shows as greyed out and we are unable to change it. We think it may be an issue with the payment method being listed as Electronic instead of Cheque? Which we think means it is being held up in the Prepare Electronic Payments until we change it to cheque but looks like we cannot do so unless it’s reversed. In the Prepare Electronic Paymentstab, the pay in question appears but is greyed out. Her first ever pay from the previous week had no issues and it is showing on the reconciliation report. Could someone please advise what to do? We are reluctant to reverse the transaction in case it messes with everything and given that it has been correctly filed with the ATO.
ERROR - EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory
EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory Error Code comes up when attempting to alter 1 particular employee card file. Unable to change any details even Card ID due to this error. Unable to unlink from particular Payroll Category through Payroll Category or edit any information of the particular category. Only 1 employee is linked to the payroll category and error has only recently occurred. MYOB integrates with external EH Program and card file can no longer sync.Reports exporting to excel
I suddenly can't export any reports to excel and keep getting the error message: "custldgr.xlt' cannot be accessed. The file may be corrupted, located on a server that is not responding, or read only". How do I fix this please? I can export to PDF or CSV with no problems. I use this a lot with my reports, so hopefully it is a straight forward and quick fix!
Payroll error correction
We process weekly payroll through the timesheets. After processing the previous week's pay, I realized that his hourly rate needs to be changed. For example, during the pay week from September 9 to September 15, I applied a pay rate of $35, and he worked 20 base hours and 2 hours of overtime. However, his rate should be $37 per hour. I need to pay the difference in that rate. How do I make this adjustment? Thanks
Report of Supplier Transactions by Acct
Hi, I'm hoping someone can help me out with a report I can't seem to generate? We need to audit our purchase figures against those lodged by our suppliers with our buying group BUT it needs to exclude freight charges & discounts given. The 'Purchases [Supplier Detail]' report is almost perfect only I can't filter the GL accounts included in the report. Is there another report that will achieve closer to what I need, or is the best bet to export 'Purchases [Supplier Detail]' report and manipulate in excel? I'd prefer not to as it's a large number of suppliers and need to generate monthly reports. Thanks!Error -25: Invalid amount
I was trying to import purchase order. I was successful yesterday but not today. I am trying to figure out what is error-25. is. {} Co./Last Name First Name Addr 1 - Line 1 Addr 1 - Line 2 Addr 1 - Line 3 Addr 1 - Line 4 Inclusive Purchase No. Date Supplier Invoice No. Ship Via Delivery Status Item Number Quantity Description Price Discount Total Job Comment Journal Memo Shipping Date Tax Code Tax Amount Freight Amount Freight Tax Code Freight Tax Amount Purchase Status Currency Code Exchange Rate Terms - Payment is Due - Discount Days - Balance Due Days - % Discount Amount Paid Category Order Received Billed Location ID Card ID Record ID GRANSASSO Gusto Clothing & Design Pty Ltd 212 St Kilda Rd St Kilda VIC 3182 X 128 9/09/2024 2408975 P GS57144/23215/50.530 1 CREW L/SLV $89.00 20% $71.20 Purchase; GRANSASSO 17/09/2024 FRE $0.00 $0.00 FRE $0.00 O EUR 0.6 2 0 60 0 $0.00 1 0 Location1 GRANSASSO 165
