Full access user can not create a new account

Question

I have a user that can not create a new account. Their profile is exactly the same as another user both with full access to everything. One user can create a new account, the other can not. I have checked everything is selected on the roles and all roles are assigned to the user.

The user has been on our system for 2 years now and has been recently promoted, hence the additional permissions granted. They are able to access the accounts list now, whereas they did not have access before, however they are unable to edit or add new accounts.

Has anyone else had this problem and if so, how did you fix it.

Thanks

D

isaiah_c · Answer

Hi Debslee,&nbsp;Even though the affected user has full access, I recommend double-checking their assigned roles in the Manage Roles settings to ensure they've permission to edit and create accounts. Manage users has detailed information to assist you with this.&nbsp;If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into it.&nbsp;Regards,Sai

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Full access user can not create a new account

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