General Journals Not Saving
I've been using AccountRight msi (offline desktop version) for a number of years with a number of company files. The current version being used 2025.11 About 2 months ago I detected an issue with general journals not being recorded to the ledger (despite no error being displayed) For example:- I enter a journal > click "Record" I run the general journal for the date in question, and the entry just "recorded" is not there. This happens repeatedly and occurs across the different company files. I contacted MYOB support who provided a very onerous "fix", only to find the issue presents again. The "fix" involves backing up the company file, locating and deleting myob cache, deleting the company file, unzipping the backup file restoring the company file from the backup, adding the company file back to the library, opening the file to check a security setting, unchecking the security setting, exiting myob, restarting myob. This works sporadically, and when it doesn't work, I need to repeat the above until it does. This has become very frustrating, very onerous, administratively crippling, commercially inhibitive and unsustainable. Each time I enter a transaction I need to check it to verify it has been recorded, and if it hasn't, I need to carry-out the 10-step "fix" above. Something has changed with the myob logic in an update since 2025.3. This was the last version I had installed (prior to updating to 2025.11) that did not exhibit this behaviour. Does anybody have any news regarding this and when a fix is likely to be released? Thank-you. Regards, Peter
GST paid and collected on Balance sheet and General ledger
Can you please explain why the ending/running balance total on my general ledger is showing on my Balance sheet for gst paid and collected, but the total gst paid/collected debit and credit (the actual totals) is showing in the GST accrual report? How do I get these to match? They are both correct but different. I have added photos to help clarify my question.
Full access user can not create a new account
I have a user that can not create a new account. Their profile is exactly the same as another user both with full access to everything. One user can create a new account, the other can not. I have checked everything is selected on the roles and all roles are assigned to the user. The user has been on our system for 2 years now and has been recently promoted, hence the additional permissions granted. They are able to access the accounts list now, whereas they did not have access before, however they are unable to edit or add new accounts. Has anyone else had this problem and if so, how did you fix it. Thanks DWarning Message Colour
I'm wondering if anyone can help me? I would like to be able to read the warning messages as the colour of the font and the message background are the clashing - each time I have rung MYOB for another issue I have asked about this as well but I am not good at verbally explaining the issue so no-one has ever come up with a solution. Thanks Janelle
Technology Boost
Hi all, I'm entitled to claim the technology boost with my tax and was hoping someone could help with advice on how to enter the transaction for the Boost amount in MYOB, I understand one part is the expense but what's the other side of the entry? I'm also not sure if its a pre tax deduction to reduce taxable income or if its a post tax bonus to reduce what you actually pay to the ATO somewhat like the cashflow boost we received in covid time. Cheers
