Sending Update Event Creates Zero Payslip
Hi When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee. But it also lists it in the Email or Print payslip screen. It even creates payslips to be emailed to employees that have ended their employment during the current payroll year. I then have to click into every pay slip and change it to Already Emailed or Printed. This is labour intensive and unnecessary. Is there any setting to stop this from happening? Just because I need the ATO to have up to date figures or details for whatever administrative reason, this should not be creating zero'd payslips to be sent to employees. I don't remember this happening in previous years. Elizabeth
Import while specifying Tax amount
I tried searching the asked questions already and didn't find someone asking the same question. I have a couple payments from an eftpos provider almost daily, and it's a pain in the butt entering them manually into MYOB as a receive money transaction split into 4 lines. Ideally I'd like to be able to use an import template to be able to make it quicker because then I'd be able to do multiple days in the same upload. The issue here is that the provider is quite often out with GST by about a cent, which means that if I upload with just GST flagged, the GST that MYOB calculates will be incorrect, and I'd like to avoid having to go to each day and manually adjusting the GST amount - especially as we are expecting to be having more of these eftpos terminals come online! Is there a way to have GST flagged in the import journal, while specifying the amount the GST should be? I tried a few ways and it always said the import was unbalanced. Any help would be greatly appreciated!
Edit Menu Greyed out since last update
I need to delete two sales that have been raised in error. There are no payments applied to these sales. I have administrator access on the MYOB file and I am the only person in the office who has access to delete things. The option to require transaction reversal is not ticked in the preferences menu. Since the last update my edit menu is greyed out and I can't delete anything. This is quite urgent. The MOCA thing is next to useless, and 45 minute wait time to chat to someone.
Quote/Order/Invoice numbering issues
Hi, Since we turned on the different number sequences for quotes, orders and invoices, the warning for duplicate invoice numbers no longer works. I've been told this is a known bug. However, we've also noticed that when converting orders to invoices, the number doesn't change to the correct sequence, it's keeping the order number (even with the preference set correctly). I've cleared cache as suggested by support but it's happening on multiple computers with multiple users so I think it's another bug. The *helpful (please read sarcasm) workaround offered was to change the number manually. As if we have time to try and find what the last invoice number was whenever we change an order to an invoce - with multiple users, and not every invoice being created from an order! I thought maybe it was because we used a # on the front of the order number sequence. I'm sure I got that idea from a post somewhere announcing that this feature had been added but the help pages don't show it. So I just went to change the settings to a letter prefix instead, lo and behold, the number sequence somehow changed on Friday and had reverted to running the same numbers as our invoices. They're not changing either so it wasn't the # causing the issue. (Maybe editing an earlier order overrode the sequence I'd set????) I've just tried this with a test order and invoice with a letter prefix for the order number. It still didn't work. Has anyone else experienced this or found a better workaround? PS. I don't consider "use the browser" to be a workaround so please don't suggest it. Too many features we use are not available there, like categories on sales invoices.
Overdue bills not actually due at all
Morning I've taken over bookkeeping from someone and found a tricky situation. On MYOB there are some bills that are showing as not paid and overdue. However the supplier's statements do not show these bills as due, but rather as paid. If I look at anything due now on MYOB, it matches perfectly which what is due on their statements now. Ie. I currently owe them $3,400.22 (ignoring overdue bills) on MYOB and their statement says I owe them $3,400.22. So how do I clean up those past bills so they are no longer unpaid on MYOB, without messing with what is currently correct?
Online Payments - Surcharge
It appears with the last two updates from MYOB our Invoices are converting to "Customer to pay surcharge". Our customers DO NOT PAY the surcharge we absorb the Merchant Fee . The first update the default had also changed to customer to pay Surcharge, however this time it appears our Invoices being sent have changed for the customer to pay, the default shows correctly that the business is to to pay the surcharge. Is anyone else having this problem? This is a real headache and rather embarrasing with our customers that pay through our MYOB online payment system! HELP :)Date automatic changes
Hi, I am using AccountRight Plus 2025.3.0 on windows desktop When doing a "Pay Bill" on a purchased invoice and keying in the "Date" field, in the past I will only need to key in the day but now the month is automatically changed to the current month and I have to change it back to the month I am keying in. Attached screenshot below, 1st pic is the date first appeared, 2nd pic is when I key in the day then the month will auto change to 5. Wondering if this is a new feature or can i disable it? ThanksBank Code is Invalid for Wise Account (NZ)
Hi there, I am trying to set up Wise as a supplier in MYOB AccountRight in order to make a payment to them. They have given me a NZD account number beginning 04-2021-xxxxxxx-xx. AccountRight is giving me a pop-up error "The Bank code is invalid". Payments NZ lists the 04 bank code as ANZ Institutional and Wise references their bank as JPMorgan Chase NZ. https://www.paymentsnz.co.nz/resources/industry-registers/bank-branch-register/?bank_number=04 Is there another way to set up MYOB AccountRight to make payments to Wise? Or can this bank code please be added as a valid code in MYOB AccountRight?Importing invoices with Online Payments does not enable BPay for those invoices
Hi, We have come across an issue where if we import invoices through the Import Data function and enable "Allow Online Invoice Payments" during the Import, it enables Online Payments for those invoices except for BPay. If we create an invoice manually, BPay is enabled. Yes BPay is enabled in the settings online, (the desktop opens the webpage to change the settings) and we have tried toggling the switch but to no avail. Regards Damien
