Cannot open Company file
I have 5 company files and 3 are working fine on the latest version (2024.4). I have just updated the other 2 files to version 2024.4 and when opening the file it kicks me out of MYOB. When I go to My Library the file is there and shows the latest date updated which is the date I tried to access the files before it kicked me out. Can anyone please suggest a solution to resolve this issue? Many thanks Barry
AccountRight 2024.6 report date/time not updating
See screenshot. If run a report, it shows the correct date/time. Then if we press "Run Report" (green button) again, the new report will still show the old date/time. Have to close the report completely to get the updated date/time. In the past versions we could press this button and it would reflect the updated date/time that it ran, so that we don't get mixed up that we could be referring to an old report run on the printout. We would appreciate a fix, thanks.
Problem with Gross amount on Payment Summary
Good Morning. We have one employee whose gross payment amount is incorrect on their Payment Summary. I have run the Payroll Activity and Payroll Register reports. The person's gross is correct on the Activity report but not on the Register report. I have read somewhere where it says to go into the persons Pay History on their card and adjust it in the Year-to-Date section, but the person left in May this year, and everything is zeroed out. The difference between the gross on the person's Payment Summary and the Activity report is $49,936.08, it is way out! Everyone else's Payment Summary is correct, so I don't understand how this one person is incorrect. Please find attached the person's Payment Summary, the Payroll Activity and Payroll Register If someone could please help me, I would really appreciate it. Thank you Lynn
Item Information Page Missing clickable arrows
Good afternoon I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop and the second snippet is from my colleagues. Have I accidentally switched a setting off? How can I get this setting back?
Holiday Pay YTD Paid on Payslips
I have had a look at the available template fields for our Payslips and cannot see a field for Holiday Pay YTD. We are wanting YTD Paid amounts for Holiday Pay to appear on our staff timesheets; does anyone know how this can be achieved with MYOB Account Right? Leave payments are separate and additional to gross and as such, this is causing issues for staff lodging tax returns off their final payslips (rather than ATO issued Group Certificates). And yes we know this is their mistake but anything we can do to avoid this situation from our end would be helpful. Thank you
Budgets
I have manually entered my 2024-2025 budget into MYOB Accountright and can produce reports with the amounts entered. But when I went back to the budget a day later the budget was no longer showing on the desktop but I can still get reports showing the amounts. Can anyone help me get the budget to show on my desktop please.
