Forum Discussion

Wanzi's avatar
Wanzi
6 months ago

Bank Code is Invalid for Wise Account (NZ)

Hi there,

 

I am trying to set up Wise as a supplier in MYOB AccountRight in order to make a payment to them. They have given me a NZD account number beginning 04-2021-xxxxxxx-xx. AccountRight is giving me a pop-up error "The Bank code is invalid".   

 

Payments NZ lists the 04 bank code as ANZ Institutional and Wise references their bank as JPMorgan Chase NZ. https://www.paymentsnz.co.nz/resources/industry-registers/bank-branch-register/?bank_number=04 

 

Is there another way to set up MYOB AccountRight to make payments to Wise?

Or can this bank code please be added as a valid code in MYOB AccountRight? 

Desktop
  • Doreen_P's avatar
    Doreen_P
    6 months ago

    Hi Wanzi,

     

    I understand the frustration the error bank code is invalid may cause. No worries, I've created a case for you and passed it along to the right team. While I don't have an exact timeframe for the fix just yet, your patience and understanding mean a lot. Feel free to post again if there's anything you need assistance with.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 months ago

    Hi Wanzi,

     

    I understand the frustration the error bank code is invalid may cause. No worries, I've created a case for you and passed it along to the right team. While I don't have an exact timeframe for the fix just yet, your patience and understanding mean a lot. Feel free to post again if there's anything you need assistance with.

     

    Best regards,

    Doreen

    • EricaKirkham1's avatar
      EricaKirkham1
      5 months ago

      Hi - We are having the exact same issue - how do we enable this for our payments with an 04 bank code? 

    • CatFH's avatar
      CatFH
      5 months ago

      I am also having the same issue for the 04-2021 bank code. 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        3 months ago

        Hi everyone, 

         

        I understand that you also have the same error message. I passed on all of your details to the relevant team. In the meantime, feel free to create a new thread if you need any other help.

         

        Thanks,
        Genreve

  • CatFH's avatar
    CatFH
    9 days ago

    Isaiah_C 

    Six months without any action or resolve, you are now telling us we have to individually deal with a virtual assistant or submit a case!!

     

    If I am going to submit a case, it will be to my boss to change providers!

     

  • Vivek2's avatar
    Vivek2
    2 days ago

    Let's make it even easier for you MYOB. Here's a user story which you can copy and paste straight into your backlog. 

     

    Title: Accept all bank branches in New Zealand

    User story: As a bookkeeper, I want to be able to pay suppliers into their Wise or Emerge account so they can operate their business, and to keep our suppliers happy.

     

    Acceptance criteria:

    - To be able to pay into 04-2014- xxxxxx-xxx bank accounts
    - To be able to pay into 04-2021-xxxxxx-xxx bank accounts

    It's incredible that people need to consider move their current account because of YOU. I don't think you understand how important this is to the New Zealand Small Business Ecosystem which you claim to support. 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 days ago

      Hi Vivek2,

       

      Thanks for sharing, user stories are definitely helpful when our product managers and developers are considering changes to other priorities. As mentioned previously on this post, a case was raised to request this enhancement to the software. We'll follow up to add your user story/summary and hope that this can be prioritised for a resolution soon. 

       

      Cheers,

      MYOB

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