Forum Discussion

Wanzi's avatar
Wanzi
10 months ago

Bank Code is Invalid for Wise Account (NZ)

Hi there,

 

I am trying to set up Wise as a supplier in MYOB AccountRight in order to make a payment to them. They have given me a NZD account number beginning 04-2021-xxxxxxx-xx. AccountRight is giving me a pop-up error "The Bank code is invalid".   

 

Payments NZ lists the 04 bank code as ANZ Institutional and Wise references their bank as JPMorgan Chase NZ. https://www.paymentsnz.co.nz/resources/industry-registers/bank-branch-register/?bank_number=04 

 

Is there another way to set up MYOB AccountRight to make payments to Wise?

Or can this bank code please be added as a valid code in MYOB AccountRight? 

Desktop
  • CatFH's avatar
    CatFH
    4 months ago

    Isaiah_C 

    Six months without any action or resolve, you are now telling us we have to individually deal with a virtual assistant or submit a case!!

     

    If I am going to submit a case, it will be to my boss to change providers!

     

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi Wanzi,

     

    I understand the frustration the error bank code is invalid may cause. No worries, I've created a case for you and passed it along to the right team. While I don't have an exact timeframe for the fix just yet, your patience and understanding mean a lot. Feel free to post again if there's anything you need assistance with.

     

    Best regards,

    Doreen

    • EricaKirkham1's avatar
      EricaKirkham1
      9 months ago

      Hi - We are having the exact same issue - how do we enable this for our payments with an 04 bank code? 

    • CatFH's avatar
      CatFH
      9 months ago

      I am also having the same issue for the 04-2021 bank code. 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        7 months ago

        Hi everyone, 

         

        I understand that you also have the same error message. I passed on all of your details to the relevant team. In the meantime, feel free to create a new thread if you need any other help.

         

        Thanks,
        Genreve

  • Mel_Achterberg's avatar
    Mel_Achterberg
    Experienced User
    31 days ago

    Any updates on this?  We have just tried to enter a WISE bank account and received the same error..

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      31 days ago

      Hi Mel_Achterberg,

       

      I appreciate your patience and understanding with this matter. As mentioned previously in this thread, the case regarding the WISE bank account error has been passed to the right team and is still in progress. While I don't have an exact timeframe for the fix just yet, I’ve made a follow and hope that this can be prioritized soon.

       

       

      Regards,

      Shella

  • Vivek2's avatar
    Vivek2
    4 months ago

    Let's make it even easier for you MYOB. Here's a user story which you can copy and paste straight into your backlog. 

     

    Title: Accept all bank branches in New Zealand

    User story: As a bookkeeper, I want to be able to pay suppliers into their Wise or Emerge account so they can operate their business, and to keep our suppliers happy.

     

    Acceptance criteria:

    - To be able to pay into 04-2014- xxxxxx-xxx bank accounts
    - To be able to pay into 04-2021-xxxxxx-xxx bank accounts

    It's incredible that people need to consider move their current account because of YOU. I don't think you understand how important this is to the New Zealand Small Business Ecosystem which you claim to support. 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi Vivek2,

       

      Thanks for sharing, user stories are definitely helpful when our product managers and developers are considering changes to other priorities. As mentioned previously on this post, a case was raised to request this enhancement to the software. We'll follow up to add your user story/summary and hope that this can be prioritised for a resolution soon. 

       

      Cheers,

      MYOB

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