Overdue bills not actually due at all
Morning I've taken over bookkeeping from someone and found a tricky situation. On MYOB there are some bills that are showing as not paid and overdue. However the supplier's statements do not show these bills as due, but rather as paid. If I look at anything due now on MYOB, it matches perfectly which what is due on their statements now. Ie. I currently owe them $3,400.22 (ignoring overdue bills) on MYOB and their statement says I owe them $3,400.22. So how do I clean up those past bills so they are no longer unpaid on MYOB, without messing with what is currently correct?
Date automatic changes
Hi, I am using AccountRight Plus 2025.3.0 on windows desktop When doing a "Pay Bill" on a purchased invoice and keying in the "Date" field, in the past I will only need to key in the day but now the month is automatically changed to the current month and I have to change it back to the month I am keying in. Attached screenshot below, 1st pic is the date first appeared, 2nd pic is when I key in the day then the month will auto change to 5. Wondering if this is a new feature or can i disable it? Thanks
Bank Code is Invalid for Wise Account (NZ)
Hi there, I am trying to set up Wise as a supplier in MYOB AccountRight in order to make a payment to them. They have given me a NZD account number beginning 04-2021-xxxxxxx-xx. AccountRight is giving me a pop-up error "The Bank code is invalid". Payments NZ lists the 04 bank code as ANZ Institutional and Wise references their bank as JPMorgan Chase NZ. https://www.paymentsnz.co.nz/resources/industry-registers/bank-branch-register/?bank_number=04 Is there another way to set up MYOB AccountRight to make payments to Wise? Or can this bank code please be added as a valid code in MYOB AccountRight?
Duplicate sales invoice numbers
Hi, Today I turned on the option to have a different number sequence for orders, quotes and invoices. Then I spent the afternoon sending invoices before realising that I'm no longer getting the warning for duplicate invoice numbers and every invoice I sent this afternoon is a duplicate number. What happens if any of the recipients want to pay with online payments? Will the system still work out who they are and what their invoice amount is? I've submitted a support request but thought maybe I'd get a quicker answer here. Anyone else experienced this? I've now forced the numbering to skip a few to the numbers that are actually free but if someone deletes an incorrect invoice this might cause the issue to happen again. I've checked that the 'warn for duplicate invoice numbers' setting is still turned on in preferences.
Capture app - images not showing
Hello, I have recently started using the capture app for our paper receipts that come in. I use MYOB accountright desktop version on a Mac with parallels. I capture the image and send it to the in tray no worries but when I go to enter the new purchase the screen opens blank so I can't get any details from it. Is there something I can do to stop this from happening? Thank you :)
Saving Invoice Default File Name
Hi, how can I change the invoice default file name when I save the invoice to disk from being INV[invoice number].pdf to Tax Invoice [invoice number].pdf We save all our invoices to then manually email to our customers and having to always change the file name when saving the invoices is annoying.Issue with Remittance Advice
Hi, I have this issue on my Remittance Advice where when I save the Remittance Advice to my disk using the Micrsoft Print to PDF as that is the only way to save Remittance Advices to disk, I get a boarder around one of my fields that have a background colour even though I have said no boarder when viewing in a PDF reader. When I remove the background colour there is no boarder. This also happens with invoices when you save the invoice using the same method of Microsoft Print to PDF, but this does not happen when you use the Save to Disk option on invoices. There is no Save to Disk option for Remittance Advices like there is for invoices. So how do I get rid of this boarder on the Remittance Advice?PayDirect - Invoice form CUT OFF at the bottom losing our terms and conditions when displayed via Invoice Portal. A4 size invoice format not working.
Hi All Any ideas how to fix and format Invoice sizing for PAY DIRECT viewing in Browser view and Downloaded PDF via Invoice Portal? Invoice format and size is fine for normal A4 PDF and Printing via Desktop MYOB. Just setting up Pay Direct for first time to test and trial. Thanks Nathan
