Forum Discussion

nduro's avatar
nduro
Experienced User
7 months ago

PayDirect - Invoice form CUT OFF at the bottom losing our terms and conditions when displayed via Invoice Portal. A4 size invoice format not working.

Hi All

 

Any ideas how to fix and format Invoice sizing for PAY DIRECT viewing in Browser view and Downloaded PDF via Invoice Portal?

 

Invoice format and size is fine for normal A4 PDF and Printing via Desktop MYOB.

 

Just setting up Pay Direct for first time to test and trial.

 

Thanks 

 

Nathan

Desktop
  • AACB's avatar
    AACB
    Experienced Cover User
    18 days ago

    Thanks Princess! I will try.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi nduro

     

    It seems like you're having a bit of trouble with your invoice sizing for PayDirect. No sweat, I've got your back! To fix that cutoff at the bottom and make sure your terms and conditions show up, try to personalise your invoice template. Check out this article on customising your template and setting it as the default to see if that does the trick. Give it a shot, and let me know how it goes. I'm here if you need more help!

     

    Cheers,

    Princess

  • AACB's avatar
    AACB
    Experienced Cover User
    18 days ago

    After completing the following steps, I still face the same issue—unable to change the online invoice size from Letter to A4:

    1. The customized form in Desktop MYOB is set up in A4 format.
    2. In Desktop MYOB, under the Sales command center, I navigated to Print/Email Invoices, clicked Advanced Filters, and ensured the selected form for sales is linked to the customized form created in Step 1.
    3. The default printer settings are set to A4.

    Any suggestions?

    Thanks

    Sherry

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      18 days ago

      Hi AACB,

       

      Thanks for sharing the detailed steps you've taken to fix the invoice printing issue. If everything is set up correctly, here are a few more things you can try:

      If the problem continues, you can reach out to our support team through live chat via the virtual assistant MOCA or submit a support request via MyAccount.

       

      Cheers,

      Princess

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