Online payment surcharge - mobile app fault
Hi, We have setup online payments & set the default setting to pass on the surcharges to the customer. This works fine in the desktop version. However, when an invoice is generated in the mobile app it defaults for us to pay the surcharge & theres no option to change it. We can only see this when we look at the invoice on the desktop site.Journal entry dates
Why is the default general entry date As at today’s date as virtually no journals I dated on the day they prepared. The date should be either the last date used as they are normally done at month or year end.. or if this is not possible to have no default at all forcing the user to enter the correct journal date for each entry
Payslips - employee name
Payslips - employee name We have three employees - every time a pay run is run I have to go into the individual employee details to ensure the correct name is shown on the payslip for the wages and for superannuation. I have to change the name for each employee every time a pay run is done.
Tax Credits
Can Tax Credits be add into MYOB?? I import goods from overseas, I pay for the goods and account for that in MYOB, the goods can take 8 – 10 weeks to arrive, when they arrive, I pay the GST value of the goods to the government and account for this transaction in MYOB. Tax credits is to claim back that GST so I can receive a refund from the Government. If I complete the BAS through MYOB without the tax credits it tells me the amount of GST I owe rather than the true value (refund) My account can and does input the tax credit this for me, but for a fee. I would like to if there was an option to input this tax credit so I didn’t have to pay my accountant to do it. Thnakswhy does myob pay super take so long
I have started processing Super through Myob as a trial, after using ATO Super clearing house for many years. I only processed one company's supers through MYOB, the other companies I work for, I continued using ATO Clearing house. I processed these all on the same day, and whilst the ATO Clearing house has already paid out the super to the corresponding employees, MYOB Pay Super is nowhere to be seen. The amount came out of the bank a/c 5 days ago! Going forward, how often is this lag in payment going to happen? What happens when we have to start paying super every payroll period as per the new tax laws??
Daily sales reports in AccountRight
I asked this question in 2020 but never had the question actually answered. How do I get daily sales data out of MYOB AccountRight short of running P&L Reports daily and exporting to a spreadsheet? Before I go ahead an do that, I'd like to know if there is some report already available, or if there is a thirdparty solution for this? Teresa
Contacts info not updating?
When I send an invoice to a customer I'm finding that the incorrect contact name is showing on the email header. I have updated all of the information in the contact details and yet the old contact name keeps appearing. This has been an ongoing issue since the up grade to Business and seems to be completely ignored by MYOB. This means that I'm have to check and correct very time I send an invoice. Very frustrating.
Invoices email problems
We've been using MYOB Account Right for a long time. I currently do invoices and statements on the desktop version of our AccountRight software even though we have an online account I find it easier to work via the desktop rather than online/web interface. For many months now I am experiencing an intermittent problem but it's quite a serious one for our business and clients. When I finish an invoice and click on Send To Email and send the invoice via email I then go into Sent Emails a little while later to see if the invoice is on the sent emails list. There are two issues happening at different times. First issue, sometimes invoices sent by email never actually appear on the Sent Emails list. Even up to hours later. Sometimes I check back the next day and still not there. Now I am ok to send it again and again when it never appears on the Sent Emails list, but should I really have to double-check if it comes up as Sent and then go through the process to resend those that don't? It is very time-consuming to do this because I can't trust MYOB email functionality anymore. Second issue, sometimes invoices sent by email all appear on the Sent Emails list. However, when I reconcile payments and send statements I get a call from the clients to say they never actually received the invoice in the first place. I have had some very concerned accounts folk tell me that they do not like to have invoices listed as outstanding when they have never actually received it. I ask them to check their spam/junk. Nothing. So MYOB says email sent but client says nothing received. Not good. I have similar issues with payslip emails but I will post that in the appropriate section. Help please.
changing shipping address on sales orders when entering an order
We currently enter orders & Invoices for cash sale customers on one generic "cash sale" account. When using the App version of MYOB you can enter a postal and shipping address for each "cash sale" order so for Cash sales we enter an order on the "cash sale" account and change the shipping details for the order to include the customer information, e-mail address and delivery detail. We are trying to move to the online version as it offers better opportunities to integrate with our other systems HOWEVER we can work out how to enter a shipping address, short of going back to the customer card file for our "generic cash sale" account and changing the address... which means earlier cash sale orders not yet invoiced will also change. Its also a long process when you have a client on the phone. It seems to me that MYOB is wanting us to create a new customer for each new customer which seems crazy particularly where we would add anything up to 300 new customers each month (Currently we just change the shipping address 200 times per month for our cash sale account.) Any suggestions as to an easy quick process?
Inventory batch numbers and information
Hi, Do you know if it is possible to put the following information detailed when the purchase product is received ( from order to bill) and when the products are sold. The details are: Batch number Expiry date Manufacturing date Stock receipt date We need to be able to track stock based on “batch number” and that all orders being despatched need to be linked to a batch number. we have product code/item code for the products but now my company would like to incorporate batch numbers into each item/product. i can't find any where that i can put in those 4 information. appreciate your kind help. thank you
