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MYOB EXO
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Latest topics
BAS Report cannot display Monthly PAYG and Quarterly GST
The ATO have asked me to pay my PAYG monthly, but my GST payments remain quarterly. There is an option in the BAS Report Settings to set this up in MYOB. I have set my PAYG to report monthly, and my GST to report quarterly. See the screenshot 'BAS Report Settings'. However, the BAS Report appears to always default to the GST settings, ie the whole report runs between quarterly dates, regardless of the PAYG setting. See the screenshot 'BAS Report Creation'. How can I get the BAS Report to report PAYG monthly, with GST only reporting quarterly?
Unable to record customer payment to correct account
We have an issue where we need to record a customer payment and move the funds from the undeposited funds account to the cheque account. When we go to do this, MYOB comes up with a fault that states "can't edit transactions from a previous financial year." The funds we are trying to move are not from last financial year, they are from August 2025 (current financial year). We have quite a few payments that need to be moved to the cheque account, all come up with the same fault issue. Please note there is no lock date active. Screenshot of the payment we are trying to move is attached, note it has automatically landed in the undeposited funds account when customer made the payment online. Second screenshot shows the fault message we receive when we try to allocate the fund to the business cheque account. Has anyone had this issue before and or know of a work around to fix the issue. Thank you for your time and assistance. Matt
How to clear reversed super entries in MYOB Business (online)
Hi, I processed a pay run for two employees in MYOB Business (online). Super contributions for both employees appeared in the Pay super screen. Later, I reversed the pay run for one employee. Now in Pay super, I see: One valid super entry for the employee whose pay run was not reversed (needs to be paid). Two entries (one positive and one negative) for the employee whose pay run I reversed. I don’t want to actually pay super for the reversed employee. How do I correctly remove/clear those entries so only the genuine super payment goes through?
STP wrong after payroll reversal - Help needed
I did an incorrect payroll earlier at the beginning of August. A week later I reversed the payroll (not deleted) and MYOB looked correct. However, I went to do the Installment Activity Statement and the pre-filled value still has the reversed payroll. The STP reporting from the ATO website (accessed from the IAS), says the MYOB Update had no effect on the payroll. The record exists on the correct date with Event Type of "Update" a GUID for the Submission ID, and BMS "MYOB-[GUiD]. It looks like MYOB sent an update but for some unknown reason didn't subtract the reversed payroll. What do I do now (given we are into the next month, and the IAS needs to be completed)?
I used electronic clearing instead of my actual bank account when recording payroll and now can't match it to my bank feed
I've accidently done a payroll through the electronic clearing account instead of the bank account that was actually used to pay the employee and now I can't match them. How can I fix this this should I just reverse the payrun and enter it correctly?Turn off new match suggestion "improvement"
As the title says, how do I turn this dreaded feature off? The suggestions are way off It consumes more screen real-estate (my biggest gripe) And it doesn't make sense to be accepting a match regardless as a preliminary step is to create a Bill or Spend Money to match the transaction to, which makes the suggestion moot anyway. It's gross - give us a toggle to turn it off and restore back to the previous CSS.
BANK REC INCORRECT
I have a problem with an account reconciliation. The attached screen shot shows the Reconciliation of the Suspense Account as at June 2024. This account was zeroed in completing the financial year. The 2 outstanding entries were adjustments done to complete that. You will see that if I ticked these 2 entries, the reconciliation would be out by $33,451.60. The Balance Sheet shows that account with a zero balance (as it should be). What have I done?
Business Verification
We've received an email about verifying our business for secure invoicing. We don't use any of the online invoicing options and have no plans to. Do we still need to go through the verification process? By verifying will there be any changes to our invoice setup? Will we have to set up our system/invoices so that none of the online payment options appear on the invoices? Thanks
Cant alter pay item Base Hourly
I set up the payroll for a new client and completed a couple of payruns. I initially set up two different Base Hourly pay items because the hourly rate changed between the first and second payruns. I realised afterwards that there was a better way to do this so decided to start the payroll again. I deleted the timesheets and payruns so the Base Hourly pay items were no longer in use anywhere and I have removed the association with any employees. Unfortunately though the Base Hourly item I want to use (which was the one already in the system) has changed to 'regular rate multiplied by' which I dont want and I am unable to change it. So- The Base Hourly pay item at present shows -: Pay basis - hourly (which is correct) Pay rate - regular rate mulitplied by but I want it to be 'fixed hourly rate of' How can I change this?how to delete a customer payment
A deposit payment has been allocated to wrong customer. I have tried everywhere but am not able to delete the payments or reverse them I have checked settings and nothing is selected. Even tried in the browser - followed instructions to click on the and there is no option to DELETE the payment This is what said to do: BUT THERE IS NO DELETE OPTION IN MY BROWSER OR DESKTOP FILES: SEE BELOW: SOMEONE PLEASE TELL ME HOW TO RECTIFY PAYMENTS TO CORRECT CUSTOMERSExo Business - Conversion failed when converting date and/or time from character string. - September dates - New Zealand - Windows 11 & Windows Server 2025
We're aware that New Zealand users of Exo Business may experience issues with their software when dealing with September dates. These are most obvious in the Sales Order screen where attempting to save a sales order with a September date will generate the message: Conversion failed when converting date and/or time from character string This is due to a change to Windows Regional Date Formatting, and how it manages the September short month name. Workaround: Change regional format to "Australia"
MYOB Team
Hi, We are in the process of setting up MYOB team and have set up 2 approving managers. One to approve the timesheet while the other (payroll officer) is to monitor the submission of the timesheet. Understand that one can only received notification of the submission if he is set up as an approving manager. However the payroll officer is also an employee and his timesheet need to be approved by the first manager. But this option is not available when we add employees to the first manager list (name is not on the pop up list). How can one overcome this issue (payroll officer receiving notification and timesheet been approved)? Please advise. Thanks in advanceGL Accounts Query
Hi Currently all sales/purchases go to the linked Trade Debtors/Creditors. But we are part of a global group and have intercompany customers & suppliers. Global management have requested that we create separate receivable/payable accounts for Intercompany transactions. The only way I can see this being done is by doing journals entries at the end of every month. Is there any other option - e.g. can be done on a customer/supplier basis automatically? Is it possible to have 2 trade debtor/creditor accounts? etcSecure Invoices payments needs improvement
I rang MYOB about a concern I had with the way it does credit card payments thru your sales invoicing, they said to leave feedback as they could not help me at the time as there is not work about for my query. With secure invoicing you can turn on or off on your preferences to have the Cards and BPay payments available to all clients, it turns on all the time. But in doing that it doesn't just do credit card it also does BPay and Bpay you can't send the fee to the customer you have to pay the fee. But you can manually, when you do an invoice go to "add payment option", Click add payment, tick cards and wallets (Don't tick BPay) and then save. You can now send/email that one invoice to the customer with the link to pay securely via credit card. But what it doesn't do is remember you picked that option when you do another invoice to that one client again, you have to do the add payment option again and every time you send your invoice to those clients that want to pay by visa etc. MYOB, the program needs to remember when you are sending a sales invoice to a particular client that you picked the cards and wallet option last time and to keeps it against that card. You can always change that later as there is a purple edit you can click and change if needed. Having the option of MYOB remembering that you want the client to have that option of paying by credit card every time would be amazing and save time. Or better still, also have it in the set up in preferences have the 2 separated so you can turn on credit cards payments only and no BPay permanently for all clients to have that option and if you don't want it you can just turn that option off. Either way, can this please be implemented into MYOB so all invoices can just send the link to pay by card and it remembers it, so it saves time. Thank you
