Solved
Entitlement Balance errors
Hi, I have 2 staff members that resigned (leave entitlements paid out) and then were reinstated and now have wildly incorrect balances in the entitlement balance report even though their card files have the correct figures.
Please help.
Diane
Hi dgreen,
Reinstatement of an employee can sometimes result in incorrect entitlement balances, potentially causing discrepancies between what is displayed on their card and the entitlement reports. To address this issue, it's highly recommended to reach out to the support team for assistance in correcting the entitlement balance differences. You can contact them through the MyAccount window or via live chat through MOCA.
Regards,
Genreve
