Forum Discussion

DGreen's avatar
DGreen
Cover User
1 year ago
Solved

Entitlement Balance errors

Hi, I have 2 staff members that resigned (leave entitlements paid out) and then were reinstated and now have wildly incorrect balances in the entitlement balance report even though their card files h...
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi dgreen, 

     

    Reinstatement of an employee can sometimes result in incorrect entitlement balances, potentially causing discrepancies between what is displayed on their card and the entitlement reports. To address this issue, it's highly recommended to reach out to the support team for assistance in correcting the entitlement balance differences. You can contact them through the MyAccount window or via live chat through MOCA.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi dgreen, 

 

Reinstatement of an employee can sometimes result in incorrect entitlement balances, potentially causing discrepancies between what is displayed on their card and the entitlement reports. To address this issue, it's highly recommended to reach out to the support team for assistance in correcting the entitlement balance differences. You can contact them through the MyAccount window or via live chat through MOCA.

 

Regards,
Genreve

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