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Valued Cover User

6 years ago

Solved

Entitlements Balances

As with many others posting, we have identified an issue where the entitlement balances appear to be incorrect. For example, an employee has three different Annual Leave entitlement balances - payslip says 46.45, Employee card say 49.22 and Entitlement Balance Detail report shows 45.07 (the Opening Balance + Hours Accrued - Hours Taken = Available Hours calculates correctly in this report)...

As a result of this error, we are in breach of the legal requirement to maintain accurate employee records which include leave (https://www.fairwork.gov.au/pay/pay-slips-and-record-keeping/record-keeping).

Could MYOB please advise:

- which of the three figures is correct ;

- what workarounds are available ; and

- when this problem will be fixed permanently.

Be very assured that if we are ever found to be in breach of these legal requirements, we will make every effort to ensure that blame and any consequences are sheeted home to MYOB .

Regards,
Danny

DannyTangney
6 years ago
Hi Steven_M ,

Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...

The Payroll Activity Detail and Payroll Register Detail reports match up on the Wages hours perfectly, but for all employees that I checked, the Entitlements are miles off, so I'm not sure those numbers are supposed to match...

Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...

Based on another forum post, I corrected these omissions and the employee card, Entitlement Balance [Summary] report, Entitlement Detail Report and payslip now all match, so that has solved the immediate problem.

As far as I know, there have been no manual adjustments to any employee card's leave details beyond the corrections mentioned in this post, so I guess that given how long ago it all happened and the lack of any recurrence we'll be unlikely to work out what happened so this case can probably be considered closed...

Thanks for your assistance.

Regards,
Danny

6 Replies

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DannyTangney
Valued Cover User
6 years ago
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Still waiting for a reply from MYOB on this...

It would be nice to have this sorted before the end of the financial year.

Regards,
Danny
- DannyTangney
  Valued Cover User
  6 years ago
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  And another week has gone by without a response from MYOB.
  
  Just because South Africa have choked (again) in the World Cup doesn't mean you have to drop the ball on this :-)
  
  (Not many) Regards,
  Danny
Steven_M
Former Staff
6 years ago
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Hi DannyTangney

Sorry to see that no-one has offered their assistance in regards to your enquiry

Firstly, does the Payroll Activity Detail report match to the Payroll Register Detail report? If not, it may indicate that manual changes have been made to the pay history of the employee's card, which could have resulted in changes to the entitlement values thus differences between values.

If those reports do match, we would need to see a copy of the Entitlement Balance Detail report for that employee(s) and one of the Entitlement section of the employee's card. With this information, we can review those balances in more detail.
- DannyTangney
  Valued Cover User
  6 years ago
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  Hi Steven_M ,
  
  Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...
  
  The Payroll Activity Detail and Payroll Register Detail reports match up on the Wages hours perfectly, but for all employees that I checked, the Entitlements are miles off, so I'm not sure those numbers are supposed to match...
  
  Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...
  
  Based on another forum post, I corrected these omissions and the employee card, Entitlement Balance [Summary] report, Entitlement Detail Report and payslip now all match, so that has solved the immediate problem.
  
  As far as I know, there have been no manual adjustments to any employee card's leave details beyond the corrections mentioned in this post, so I guess that given how long ago it all happened and the lack of any recurrence we'll be unlikely to work out what happened so this case can probably be considered closed...
  
  Thanks for your assistance.
  
  Regards,
  Danny
  - MichelleM2301
    Cover User
    6 years ago
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    Hi Danny
    
    noticing that you have need to make adjustments to accrued leave, I'm hoping you may be able to answer my question, as 2hrs and 23min on the customer service line today and I've had nothing even close to service.
    I'm sure this is probably reasonably simple to someone more familiar with the software so sorry if it seems like a bit of a waste of your time. I just want to know how to increase the accrued leave value for an employee who's file didn't have any entitlements selected when they were setup.
    Many thanks, Michelle

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Balances","id":"message:579997","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:186994"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:579997"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:579997"},"body":"

Could MYOB please advise:

- which of the three figures is correct ;

- what workarounds are available ; and

- when this problem will be fixed permanently.

Be very assured that if we are ever found to be in breach of these legal requirements, we will make every effort to ensure that blame and any consequences are sheeted home to MYOB .

Regards,
Danny

","body@stringLength":"1205","rawBody":"

Could MYOB please advise:

- which of the three figures is correct ;

- what workarounds are available ; and

- when this problem will be fixed permanently.

Be very assured that if we are ever found to be in breach of these legal requirements, we will make every effort to ensure that blame and any consequences are sheeted home to MYOB .

Regards,
Danny

","kudosSumWeight":0,"postTime":"2019-05-30T13:48:11.718+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:579997_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1689},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"As with many others posting, we have identified an issue where the entitlement balances appear to be incorrect. 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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_facebook_7twck_189 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' 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Still waiting for a reply from MYOB on this...

It would be nice to have this sorted before the end of the financial year.

Regards,
Danny

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Still waiting for a reply from MYOB on this...

It would be nice to have this sorted before the end of the financial year.

Regards,
Danny

And another week has gone by without a response from MYOB.

Just because South Africa have choked (again) in the World Cup doesn't mean you have to drop the ball on this :-)

(Not many) Regards,

Danny

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And another week has gone by without a response from MYOB.

Just because South Africa have choked (again) in the World Cup doesn't mean you have to drop the ball on this :-)

(Not many) Regards,

Danny

Hi DannyTangney

Sorry to see that no-one has offered their assistance in regards to your enquiry

Firstly, does the Payroll Activity Detail report match to the Payroll Register Detail report? If not, it may indicate that manual changes have been made to the pay history of the employee's card, which could have resulted in changes to the entitlement values thus differences between values.

If those reports do match, we would need to see a copy of the Entitlement Balance Detail report for that employee(s) and one of the Entitlement section of the employee's card. With this information, we can review those balances in more detail.

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Hi Steven_M ,

Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...

The Payroll Activity Detail and Payroll Register Detail reports match up on the Wages hours perfectly, but for all employees that I checked, the Entitlements are miles off, so I'm not sure those numbers are supposed to match...

Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...

Based on another forum post, I corrected these omissions and the employee card, Entitlement Balance [Summary] report, Entitlement Detail Report and payslip now all match, so that has solved the immediate problem.

As far as I know, there have been no manual adjustments to any employee card's leave details beyond the corrections mentioned in this post, so I guess that given how long ago it all happened and the lack of any recurrence we'll be unlikely to work out what happened so this case can probably be considered closed...

Thanks for your assistance.

Regards,

Danny

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Hi ,

Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...

Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...

Thanks for your assistance.

Regards,

Danny

Hi Danny

noticing that you have need to make adjustments to accrued leave, I'm hoping you may be able to answer my question, as 2hrs and 23min on the customer service line today and I've had nothing even close to service.

I'm sure this is probably reasonably simple to someone more familiar with the software so sorry if it seems like a bit of a waste of your time. I just want to know how to increase the accrued leave value for an employee who's file didn't have any entitlements selected when they were setup.

Many thanks, Michelle

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Hi Danny

Many thanks, Michelle

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