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DeeFry's avatar
Experienced Cover User
2 years ago

URGENT HELP : Entitlement Balances

Hi, when reading the Entitlement Balance Detailed report, Hrs from pays do not balance with Card Balance.  What causes this and how can if be fixed.


  • Celia_B's avatar
    2 years ago

    Hi DeeFry 


    Thanks for your post. Since your Entitlement Balance Details report doesn't match the Hours from pay with the Card balance, The Help Article Resolving a difference in Entitlement Balance reports (Australia only) as mentioned by vidario1  will provide you the steps on how to fix it depending on scenario that is related to your situation. 


    Feel free to post again. I'm happy to assist you. 


    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.




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