Leave Entitlement Balances incorrect after re-activation of employee card
Hi,
I recently re-activated an Employee who had previously been employed on a Fixed Term Contract, took LWOP for 5 months, then was re-employed on a Full-Time basis on his return. He was paid out all AL entitlement at the time of termination (Aug24).
When I reactivated his card (Jan25), we noticed that the Entitlement Balance Summary Report was incorrect (included all leave entitlements up to date of termination) and that he had Carry Over balances in his Card entitlement that were opening balances @ 1Jul24.
I corrected the carry over balances in the 'Balance adjustment' column, then processed a zero payment payrun for him to clear the difference showing on the Entitlement Balance Detail report.
This has resulted in the following:
Employee card entitlement balances incorrect
Entitlement Summary Report balances correct
Entitlement Details balances for AL and SL correct, LSL balance incorrect
Does anyone have any advice on how to fix this or what I have done incorrectly?
Thank you
Suzanne
Hi SuzanneDenny,
I'm sorry to hear that you're experiencing discrepancies with entitlement balances after reactivating an employee's card
This imbalance typically occurs when an employee's termination date is removed after they have been terminated. This can lead to a mismatch between the hours recorded in their pay history and the entitlement balances on their card, as the system doesn't fully recalculate the entitlements.
Such issues often arise when an employee is mistakenly terminated or rehired shortly after termination, and the termination date is manually deleted.
To fix this, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Our support team will need to run a script on your file to correct the discrepancies and ensure everything aligns correctly.
Regards,
Sai
