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Debbie-KEAD's avatar
Debbie-KEAD
Experienced Cover User
3 years ago
Solved

Leave Entitlements - Accrued balance incorrect when entering payroll

I am finding that when I enter Leave hours against an employee, MYOB says that the leave balance is zero however in the Entitlement Reports, the values are shown and are correct.  If I look at the employee card, the leave entitlement balance reconciles to the Report.  It is just when entering the hours in the payrun, I get the 'yellow danger" icon and when I right click it shows zero entitlement available.  This is a new problem which has just came to light in February this year and seems to affect all employees.

 

Debbie Timmins

  • Leneth_A's avatar
    Leneth_A
    3 years ago

    Hi Debbie-KEAD

     

    Thanks for the update. We're glad to hear you're able to look at the cause of the problem. You may need to adjust for those employees who used the Annual Leave Pay Wage Item.


    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

5 Replies

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  • Leneth_A's avatar
    Leneth_A
    Former Staff
    3 years ago

    Hi Debbie-KEAD

     

    Thanks for your post.

     

    You can check where the leave item was linked. Usually, the entitlement of wage items is incorrectly linked.

     

    The Help Article Payroll categories will provide you with more information and instructions to assist you with this.

     


    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth
     

  • Debbie-KEAD's avatar
    Debbie-KEAD
    Experienced Cover User
    3 years ago

    I have looked at the payroll category for Annual Leave accrual.  I think this might be the cause of the problem.

     

    The linked wages account was changed to Unused Annual Leave to handle a termination and not set back to Annual Leave Pay.

     

    To correct this, can I amend the Leave Entitlement category to show the correct linked wages account (Annual Leave Pay).

    Do I need to adjust anything to correct transactions which may have been incorrectly handled?

     

    Thanks

    Debbie

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    3 years ago

    Hi Debbie-KEAD

     

    Thanks for the update. We're glad to hear you're able to look at the cause of the problem. You may need to adjust for those employees who used the Annual Leave Pay Wage Item.


    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

  • Debbie-KEAD's avatar
    Debbie-KEAD
    Experienced Cover User
    3 years ago

    The problem was caused as you advised.  I did however have to do quite a bit of reconciliation to ensure all Annual Leave Paid was in fact reported in the Entitlement Report.  It appeared that transactions processed when the linked wages category was incorrect (after it was changed) were not reported in the Accrual Report.  I identified these transactions in the Payroll category report and so could reconcile the Accrual Figures and make the necessary adjustments.  I believe the problem in now resolved.

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    3 years ago

    Hi Debbie-KEAD

     

    Thanks for the helpful information. If you need assistance in the future please don't hesitate to reach out to us and we'll be happy to help.

     

    Cheers,
    Leneth

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