Forum Discussion

Success's avatar
Success
Experienced Cover User
6 years ago

AccountRight - Entitlement Balances Incorrect On Payslip

I have a client who has one employee whose leave balances are not showing correctly on his payslip.

 

The payroll entitlement balance report is showing correctly, but both the payslip and card balance are incorrect (but they both show the same amount).

 

How can I correct the card balance and payslip without throwing out the entitlement balance report??

  • I have now sorted this out. The employee in question had been re-instated and it was somehow bringing forward some of his previous entitlements onto the payslip even though his leave was paid out on termination.

     

    I deleted his pays since he started back and re-terminated him, then re-entered his current pays onto a new employee card. His balances are now showing correctly accross the board.

  • Success's avatar
    Success
    Experienced Cover User

    I have now sorted this out. The employee in question had been re-instated and it was somehow bringing forward some of his previous entitlements onto the payslip even though his leave was paid out on termination.

     

    I deleted his pays since he started back and re-terminated him, then re-entered his current pays onto a new employee card. His balances are now showing correctly accross the board.