Forum Discussion

tsrow's avatar
tsrow
Experienced User
2 years ago

Incorrect myIR login entered

When trying to file my GST for October/November the myIR file login popped up and I entered the incorrect login details.

 

How do I change these details?  It now will not allow me to file my GST as an error message comes up.

 

I am using AccountRight Online and have searched for an answer to this problem with no luck.

  • tsrow's avatar
    tsrow
    2 years ago

    After being on the phone with MYOB Australia for 2 hours last week, I have come into work this morning and found the issue has been fixed.

     

    Thank you MYOB.  An email saying it is fixed would be great, but fixed is fixed.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi tsrow, 

     

    Thanks for your post. If you're still having issues with this can you please send me a private message with the below details as I will need to look into this with our specialists:

    • Serial number 
    • Your full name and email address 
    • File name
    • Last 4 digits of the IRD number being submitted 
    • Time of incident 
    • URL at the time of the error (Press F6 in your browser to highlight the URL)
    • tsrow's avatar
      tsrow
      Experienced User
      2 years ago

      After being on the phone with MYOB Australia for 2 hours last week, I have come into work this morning and found the issue has been fixed.

       

      Thank you MYOB.  An email saying it is fixed would be great, but fixed is fixed.

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