login issues

It ended up being an issue with the date & time settings on my clients computer that was causing the error. She'd recently had her windows updated and something had been thrown in her date and time settings that made it be in the wrong timezone. Fixed that and the login issues went away. She had this error on whatever browser she was trying to access myob from though 

Hope you've been able to fix it.

Hi safewaste,

Thanks for your post, and my apologies for the late response. We recommend refreshing your browser by clearing the cache and cookies or using a different browser to check if the error still persists. Let me know how it goes.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

Kind regards,
Shella

Hi Shella,

Tried what you recommended and none of the options work. I even tried from different laptop. It says the same.

Hi, did you ever find a solution to this issue? 

Hi LydiaM,

If none of these solutions resolve your issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can assist you further and check your login status to ensure everything is working.

Regards,

Sai

I Am having the same issue on Google chrome, 

I have cleared the cache 3 times now with no luck. MYOB works fine in Edge.

Correlation Id
16685f471bf026c594a0834355e192be

Error
invalid_client

Error description
Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.

Hi BodoB,

Since you have already cleared the cache in Google Chrome multiple times without success, but MYOB works fine in Edge, there may be an issue specific to Chrome. Here are a few additional steps you can try: Update Google Chrome to the latest version, as updates can resolve compatibility issues. Disable all extensions to see if any are causing the problem, re-enabling them one by one to identify the culprit. Alternatively, use Incognito Mode to disable extensions and start a fresh session, which can help determine if the issue is related to your current session

I hope this helps!

Regards,
Earl

Hi LydiaM,

Thank you for providing additional information. We appreciate it. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.

Regards,
Earl