Forum Discussion

Safewaste's avatar
Safewaste
Experienced Cover User
2 years ago
Solved

login issues

Hi,

 

Since yesterday I cannot login to Business Pro. I enter login details and I get the following error message:

Error
invalid_client

Error description
Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.

 

Can anyone help me?

 

Thank you

  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi safewaste,

     

    Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently. 

     

    Let me know if you require any further assistance with this. I'm happy to assist you. 

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

9 Replies

  • It ended up being an issue with the date & time settings on my clients computer that was causing the error. She'd recently had her windows updated and something had been thrown in her date and time settings that made it be in the wrong timezone. Fixed that and the login issues went away. She had this error on whatever browser she was trying to access myob from though 

    Hope you've been able to fix it.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi safewaste,

     

    Thanks for your post, and my apologies for the late response. We recommend refreshing your browser by clearing the cache and cookies or using a different browser to check if the error still persists. Let me know how it goes.

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

     

     

    Kind regards,
    Shella

  • Safewaste's avatar
    Safewaste
    Experienced Cover User
    2 years ago

    Hi Shella,

     

    Tried what you recommended and none of the options work. I even tried from different laptop. It says the same.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi safewaste,

     

    Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently. 

     

    Let me know if you require any further assistance with this. I'm happy to assist you. 

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

  • LydiaM's avatar
    LydiaM
    7 months ago

    Hi, did you ever find a solution to this issue? 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    7 months ago

    Hi LydiaM,

     

    If none of these solutions resolve your issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can assist you further and check your login status to ensure everything is working.

     

    Regards,

    Sai

  • BodoB's avatar
    BodoB
    7 months ago

    I Am having the same issue on Google chrome, 

    I have cleared the cache 3 times now with no luck. MYOB works fine in Edge.

     

    Correlation Id
    16685f471bf026c594a0834355e192be

    Error
    invalid_client

    Error description
    Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi BodoB,

    Since you have already cleared the cache in Google Chrome multiple times without success, but MYOB works fine in Edge, there may be an issue specific to Chrome. Here are a few additional steps you can try: Update Google Chrome to the latest version, as updates can resolve compatibility issues. Disable all extensions to see if any are causing the problem, re-enabling them one by one to identify the culprit. Alternatively, use Incognito Mode to disable extensions and start a fresh session, which can help determine if the issue is related to your current session

    I hope this helps!

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi LydiaM,

    Thank you for providing additional information. We appreciate it. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.

    Regards,
    Earl

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